Marissa A. White

• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
• Developed strong rapport with returning guests to foster loyalty and repeat business.

Reference:

MG: Shaunda Hill-Macleod (206) 465 4500

Location Number: (360 486 8920)

• Resolved guest complaints and discrepancies in prompt and courteous manner.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Completed point of sale opening and closing procedures.
• Answered incoming calls and emails to provide product information, features and benefits.

Reference:

MG: Lindsey Wilson (916)517 7322

Location Number: (360 438 8544)

• Worked closely with team members to schedule breaks and shifts to meet state regulations.
• Supervised employees and oversaw quality compliance with company standards for food and services.
• Completed cash and credit card transactions accurately using POS software.