Marissa Ma

• Through the creation of long-term strategies and leading company initiatives ensure maximum productivity, profitability, operational excellence, in compliance with company procedures to create the highest quality in-store experience
• Manage merchandising, floor set planning and execution, replenishment, launches, updates, planning and execution, shipment, loss prevention, and service
• Develop the plan for floor set, translate it into implementation steps and direct other store leaders and associates to execute the plan
• Oversee the styling, processing, and placement of merchandise creating an aesthetically pleasing store set according to company standards and guidelines and also making necessary product placement and presentation adjustments based on analysis of selling, performance, and field merchandise reports as well as store design type and assortment levels in order to positively influence revenue
• Oversee all window execution, installs, and styling of all window and interior mannequins
• Train, coach, and direct associates on merchandise handling, shipments processing, merchandise presentation, and visual techniques as needed
• Lead overall store earnings by driving top line sales and managing controllable contribution performing Leader on Duty tasks
• Skilled in leadership, coaching, and training, sales generation, strategic planning, authentic customer service, communication, conflict resolution, business acumen, time management, and POS and other retail software proficiency
• Able to provide feedback, develop others, embrace and lead change, make clear and defined decisions, lead with excellent interpersonal skills, and able to act with integrity and professionalism in a fast paced environment
• Recognized for demonstrating superior customer service building genuine and quality customer relationships
• Strong knowledge and background of fashion and style to effectively provide suggestive style and meet customer needs
• Have worked multiple store locations and participated in three new store openings with company (Cabazon, CA/ Palm Desert, CA/ Aiea, HI)

• Drive sales growth by flexing into multiple areas of the store including selling, cashiering, processing, replenishing, and setting merchandising floorsets performing with a sense of urgency
• Proactively engage with customers to exceed customer expectations and reinforce customer buying decisions building customer loyalty through a positive shopping experience

• Contribute to brand success by achieving personal sales goals through interacting individually with customers for the duration of their store experience to build strong customer relationships in order to promote their continued brand loyalty

Fashion trend analysis, textiles and apparel marketing, retail math, global production and trade in textiles and apparel, fashion show/ design exhibition, computer assisted design and drafting, textiles, dress in the 20th century, fashion illustration, computer design for apparel, sewn product development, marketing, apparel construction, appearance power and society, introduction to aesthetics, aesthetics studio, cross cultural aspects of the near environment, introduction to entrepreneurship, buying fundamentals/ retail mathematics, history of the near environment