Marissa Viera
COVINA,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Grocery Associate
Amazon Fresh
La Verne
10.2023 - 01.2024
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Contributed to store safety by quickly addressing spills or hazards, minimizing the risk of accidents.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Addressed customer complaints and concerns, providing mutually beneficial solutions.
Reservation Manager
U Haul Moving Storage
Glendora
10.2022 - 12.2022
- Enhanced customer satisfaction by efficiently managing reservation inquiries and bookings.
- Provided customers with information about availability and pricing.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
FC Associate
Amazon
Rancho Cucamonga
11.2021 - 01.2022
- Selected packing materials based on size, quantity and fragility of package contents.
- Recorded daily activities for inventory control.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
Technician
Tandex Test Labs
Irwindale
07.2021 - 09.2021
- Maintained quality assurance and customer satisfaction objectives.
- Inspected, evaluated, and calibrated electrical and mechanical systems and components.
- Maintained asafe work environment by strictly adhering to established safety protocols and guidelines.
Representative
BDC, Pomona Kia
Pomona
03.2021 - 06.2021
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Contributed to team sales goals by upselling products and services to customers.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Managed approximately 10 outbound calls, 50 emails, and 100 texts per day.
Style Specialist/ Checkout Advocate
Target
Azusa
09.2019 - 03.2021
- Worked with floor team and managers to meet wide range of customer needs.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
Lead Line Cook/Prep Cook
Burgerim
San Dimas
04.2019 - 07.2019
- Trained junior cooks on proper cooking techniques, safety protocols, and kitchen etiquette, promoting a positive work environment.
- Upheld strict adherence to food safety regulations by regularly sanitizing workstations and monitoring cooking temperatures for optimal results.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Lead a team of approximately 20–25 people, with anywhere from 10–15 people on shift at the same time.
Seasonal Associate
TJ Maxx, TJX Companies
San Dimas
11.2018 - 12.2018
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Self-motivated, with a strong sense of personal responsibility.
Line Cook
Burgerim
Glendora
10.2017 - 03.2018
- Improved kitchen efficiency by streamlining prep tasks and effectively organizing workstations.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Assisted in inventory management by accurately tracking supplies and placing orders as needed.
Cashier/ Cook
Waba Grill
Covina
02.2017 - 08.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained consistent portion control, ensuring uniformity in presentation and reducing food waste.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
Seasonal Flow Team Member
Target
Hesperia
10.2015 - 01.2016
- Transported merchandise pallets to move in warehouse.
- Stocked shelves to match planogram images and instructions.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Expeditor/Server/Hostess
Stella Dog Corner Grill
Covina
07.2012 - 08.2013
- Welcome patrons and customers as they arrive, provide detailed information of menu items, relay orders to the kitchen and ensure that all orders are delivered on time
- Ensure the accuracy and quantity of every order, clean tables and dining areas including counters, deliver food items to tables in a professional and timely manner, maintain appropriate stock levels, and provide customers with checks and take payments.
Education
High School Diploma -
Charter Oak High School
05.2012
Skills
- Data Entry
- Organizational Skills
- Microsoft Office
- Training
- Team Player
- Organization
- Writing Skills
- Detail oriented
- Active Listening
- Critical Thinking
- Customer Service
- Problem-Solving Ability
- CRM Software
- Computer Proficiency
- Typing Proficiency
Additional Information
- Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Grocery Associate
Amazon Fresh
10.2023 - 01.2024
Reservation Manager
U Haul Moving Storage
10.2022 - 12.2022
FC Associate
Amazon
11.2021 - 01.2022
Technician
Tandex Test Labs
07.2021 - 09.2021
Representative
BDC, Pomona Kia
03.2021 - 06.2021
Style Specialist/ Checkout Advocate
Target
09.2019 - 03.2021
Lead Line Cook/Prep Cook
Burgerim
04.2019 - 07.2019
Seasonal Associate
TJ Maxx, TJX Companies
11.2018 - 12.2018
Line Cook
Burgerim
10.2017 - 03.2018
Cashier/ Cook
Waba Grill
02.2017 - 08.2017
Seasonal Flow Team Member
Target
10.2015 - 01.2016
Expeditor/Server/Hostess
Stella Dog Corner Grill
07.2012 - 08.2013
High School Diploma -
Charter Oak High School
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsWork from home optionPersonal development programsTeam Building / Company RetreatsCompany Culture401k matchPaid time offCareer advancementPaid sick leaveFlexible work hoursStock Options / Equity / Profit SharingAccomplishments
- Developed outstanding skills in time management, customer engagement and oral communications through consistent interaction with supervisors and customers.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.