Marita Anih
Tampa,FL
Summary
Experienced in handling high-volume customer intake both digitally and in person
Quickly assessing each customer and offering on-trend recommendations.
Diligent about keeping records accurate
Efficient and maintaining an organized schedule.
Master hair stylist expert in cutting coloring and styling.
Overview
18
18
years of professional experience
Work History
Digital Stylist E-comerse
Bloomingdale's
Boca Raton, Florida
06.2022 - 09.2024
- Received inbound digital dialogue and correspondence from customers regarding styling needs advice and expert opinion.
- Provided an elevated client experience through consultation offering wardrobe advice fittings and personal styling needs
- Working in a team environment both in office and remotely, while driving my personal business to achieve and consistently maintain weekly quotas as well as exceeding quotas driven by client satisfaction and sales of luxury items.
- Partnered with our Luxury Concierge to assist customers in achieving their desired lavish items in a timely manner.
Beauty Consultant/Customer Service
Hair Affairs Salon
02.2019 - Current
- Provide exceptional customer service via thorough consultation and attentively listening to the desired results of the client
- Maintain accurate customer records to ensure that information is current
- Assist in managing the day to day business and activities of the shop
- Monitor and track inventory, order supplies on a timely basis
- Insure services could be delivered in a timely manner as prescribed
- Sell products, merchandise and equipment that satisfy the needs of the customer
- Monitor multi-line telephone systems
- Maintain a client calendar and schedule customer appointments
Customer Service Representative
DialAmerica
01.2019 - 02.2019
- Memorized and expertly delivered sales scripts to potential clients to buy products
- Explained technical product descriptions and their aesthetic components via phone
- Relayed a breakdown of prices for consumer products in an outbound call center
- Worked with a sales team to meet revenue quotas and optimize call times
- Tracked and recorded the feedback and personal information of contacted prospects
Beauty Consultant/Cashier
JCPenney Salon
06.2017 - 02.2019
- Applying appropriate time management and creative skills to benefit clients
- Customer service and styling assistance to current and potential clients
- Maintained a detailed record on customers for consultation on past and future goals
- Participated in regular inventory counts for tax reporting and evaluated movement of goods
Flight Attendant
Freedom Airlines
08.2006 - 02.2009
- Maintained a safe atmosphere in the cabin by demonstrating and informing passengers of emergency procedures
- Served meals and refreshments and provided exceptional service to passengers
- Earned recognition from flight crew and received positive feedback from passenger surveys for exceptional customer service etiquette
- Helping to diffuse high stress level situations from escalating to emergency levels
- Performed duties as prescribed by the FAA and mandates of the TSA
- Work with other crew members in a team environment
Education
Cosmetology -
Benes Academy of Beauty
Spring Hill, FL01.2014
Business Software -
BizTech Learning Centers
Clearwater, FL01.2013
Cosmetology -
Huntington School of Beauty Culture
Huntington, WV01.2002
Accounting -
Tulsa Technology Center
Tulsa, OK01.1997
General/Accounting -
Union High School
Tulsa, OK01.1997
Skills
- Flexible
- Self-starter
- Ability to work under pressure
- Decision making
- Time management
- Conflict resolution
Timeline
Digital Stylist E-comerse
Bloomingdale's
06.2022 - 09.2024
Beauty Consultant/Customer Service
Hair Affairs Salon
02.2019 - Current
Customer Service Representative
DialAmerica
01.2019 - 02.2019
Beauty Consultant/Cashier
JCPenney Salon
06.2017 - 02.2019
Flight Attendant
Freedom Airlines
08.2006 - 02.2009
Cosmetology -
Benes Academy of Beauty
Business Software -
BizTech Learning Centers
Cosmetology -
Huntington School of Beauty Culture
Accounting -
Tulsa Technology Center
General/Accounting -
Union High School