Job Search Status
Open to workDesired start date: Flexible
Desired Job Title
Senior Team LeadTeam LeadBilling ManagerWork Type
Full TimeLocation Preference
RemoteHybridLocation: Logan, UT
Open to relocation: No
Open To Work
Marita Jackson
Logan,UT
Work Preference
Summary
Dynamic professional with extensive experience in leading teams and optimizing performance in utility billing operations. Expertise in problem solving and client lifecycle management, dedicated to achieving quality standards and operational excellence.
Overview
13
13
years of professional experience
Work History
Senior Team Lead
Conservice Utility Management & Billing
Logan, Utah
04.2023 - 04.2026
- Led over 35 personnel, emphasizing performance and accountability.
- Collaborated with upper management to streamline workflows and boost efficiency.
- Monitored operational metrics, reporting on OKRs and KPIs for tracking performance.
- Collaborated with product development to innovate, develop and test proprietary software and billing systems.
- Trained team leads in problem-solving strategies and quality control reviews to elevate team standards.
- Developed comprehensive onboarding training materials for new team members.
- Reviewed contracts and managed client onboarding processes to ensure timely and effective integration.
- Coordinated schedules and resources to enhance daily operational efficiency.
Team Lead
Conservice Utility Management & Billing
Logan, Utah
02.2015 - 04.2023
- Mentored team members to enhance professional development and collaboration, fostering a supportive team environment.
- Trained new team members on utility billing processes and software systems, improving onboarding efficiency.
- Collaborated with team members to achieve project goals under strict deadlines.
- Ensured timely performance and accuracy of all team activities.
- Reviewed client accounts to ensure accuracy in billing procedures.
- Approved new account setups and initial billing through thorough documentation review.
- Troubleshot software and documentation issues to maintain operational efficiency.
- Conducted specialized training sessions on military utility billing practices, equipping team with essential skills for accurate billing.
Billing Manager
Conservice Utility Management & Billing
Logan , UT
05.2013 - 02.2015
- Ensured compliance with local and federal regulations regarding utility billing.
- Maintained 99% timeliness in managing utility inquiries and resolving billing issues.
- Identified issues and coordinated resolutions with local utility providers to ensure timely service.
- Collaborated with departments to streamline operations, improving overall service delivery.
- Acted as primary contact for client and resident communications, fostering positive relationships.
- Delivered exceptional customer service to residents, maintaining a professional phone manner.
- Collected and organized data for over 100 properties with 99% accuracy.
- Multitasked effectively to fulfill quota-based tasks, enhancing problem-solving skills.
Education
Bachelor of Fine Arts - Drawing/Painting
Utah State University
Logan, UT05-2013
Skills
- Performance management
- Operational excellence
- Strategic planning
- Quality Control & Compliance
- Client lifecycle
- Customer success
- Cross-Functional collaboration
- Conflict resolution
- Workplace triage
- Business intelligence
- Data governance
- Deadline management and task prioritization
- Analytical thinking, contract review, and data-driven decision making
- Technical familiarity: Power BI, SQL, Decisions
- Technical proficiency: Google Suite, and Microsoft Office
- Core competencies
Timeline
Senior Team Lead
Conservice Utility Management & Billing
04.2023 - 04.2026
Team Lead
Conservice Utility Management & Billing
02.2015 - 04.2023
Billing Manager
Conservice Utility Management & Billing
05.2013 - 02.2015
Bachelor of Fine Arts - Drawing/Painting
Utah State University