MARITA ROSE COLLINS
HILTON HEAD,SC
Summary
Dedicated Customer Service Mgr, Administrative Ass’t. professional with17+ years experience; handling overall store & office operations, including processing orders, scheduling patient appointments, keeping employee calendars; team player with a positive demeanor and proven skills in establishing rapport with customers/patients. Effective communicator/ problem solver with excellent verbal & written communication skills, highly organized, energetic, personable.
Overview
18
18
years of professional experience
Work History
Store/Customer Service Mgr.
Pyramids
01.2018 - Current
- Oversee daily operations of upscale retail gift store
- Strong product knowledge to build the brand
- Analyze and resolve customer needs in a clear and timely manner
- Streamlined store procedures resulting in increased employee productivity
- Key-holder
- Hired as Assistant Store Mgr.; promoted to Store Manager within1 yr
Store/Customer Service Mgr.
The Blue Parrot
01.2011 - 01.2017
- Oversaw daily operations of upscale retail gift store
- In charge of product ordering, tracking inventory and creating visual displays
- Increased customer satisfaction resulting in increased sales
- Hired as Assistant Store Manager; promoted to Store Manager within1 yr
- Responsible for training and hiring sales associates
- Key-holder
Office Mgr/Administrative Ass’t.
Hilton Head Natural Medicine Center
01.2007 - 01.2011
- Managed patient & dr
- Appointments/calendars, filing patient insurance claims, responsible for product ordering and inventory control
- Developed and implemented office policies and procedures that increased operational efficiency by20%
Education
Regents Diploma - Business
Dansville High School
Dansville, NYSkills
- Scheduling and coordinating
- Employee coaching and mentoring
- Teamwork and collaboration
- Excellent communication
- Organizational skills
- Adaptability and flexibility
Timeline
Store/Customer Service Mgr.
Pyramids
01.2018 - Current
Store/Customer Service Mgr.
The Blue Parrot
01.2011 - 01.2017
Office Mgr/Administrative Ass’t.
Hilton Head Natural Medicine Center
01.2007 - 01.2011
Regents Diploma - Business
Dansville High School
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