Marite Bishop
Summary
Initiative-taking and results-driven Seguros trainer. Passionate about utilizing innovative approaches to enhance learner engagement and achieve positive outcomes. Known for strong problem-solving, decision-making, and collaboration skills, has sent feedback to IDs to correct several material documents. Proficient in English and Spanish, has helped refine some of the Spanish wording found in the Seguros material. Skilled in using a variety of technology tools, have collaborated with different areas creating interactive and visually appealing content. Looking forward to bring this experience and knowledge to the Training Department.
Overview
27
27
years of professional experience
Work History
Trainer Contact Center Seguros
Progressive Insurance
12.2023 - Current
- Actively facilitated training and mentored new hires and new trainers, resulting in stronger staff development and increased productivity.
- Collaborated, reviewed, and provided feedback on new and existing training materials.
Specialist Sales and Services Seguros
Progressive Insurance
01.2023 - Current
- Handled inbound call center sales and services calls from existing and prospective Spanish-speaking customers.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Senior Real Estate Agent
My Home Group - Argo Real Estate Team
11.2017 - 12.2022
- Successfully negotiated, facilitated, and managed over 80 Real Estate transactions.
- Demonstrated expertise in market analysis, pricing strategies, and contract negotiation in Real Estate transactions.
Bilingual Customer Service Representative
Verizon Wireless
09.2016 - 10.2017
- Managed high-volume inbound calls in English and Spanish, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
MAKE Development LLC
Owner
04.2015 - 09.2016
- Researched the house market to find ideal houses to flip and sell for a profit.
- Designed and coordinated the remodeling, supervised the construction crew, and managed the project and finances.
Spanish Interpreter
Transperfect Remote Interpreting
11.2014 - 03.2015
- Provided accurate and complete over-the-phone consecutive English to Spanish interpreting.
Team Leader
Spotless Maid Services
08.2011 - 03.2013
- Set performance expectations for the team, monitoring progress and providing constructive feedback as needed.
- Prepared schedules and designated daily itineraries.
Project Manager
AVG Research and Marketing
06.2005 - 03.2008
- Successfully managed marketing projects by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and established deadlines for projects.
- Facilitated the personnel training and supervision..
Director of Computer Systems
Private School "Santa Ursula"
03.1998 - 05.2005
- Managed school-wide computer needs and supervised a team of IT professionals.
- Developed software for administrative needs.
- Trained personnel in Software and Hardware use.
Education
No Degree - Real Estate Sales License
AZ School of Real Estate And Business
Scottsdale, AZ11.2013
Technical Degree - Computer Repair
Technological Institute Abaco
Lima, Peru12.1992
Bachelor of Science - Computer And Information Systems
University of San Ignacio De Loyola
Lima, Peru12.1989
High School Diploma -
Our Lady of Mount Carmel (Carmelitas)
Lima, Peru12.1985
Skills
Analytical
Communication
Time Management
Attention to Detail
Bilingual Proficiency
Creativity
Adaptability
Collaboration
Organization
Problem Solving
Decision Making
Technology Proficiency
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Elementary
Timeline
Trainer Contact Center Seguros
Progressive Insurance
12.2023 - Current
Specialist Sales and Services Seguros
Progressive Insurance
01.2023 - Current
Senior Real Estate Agent
My Home Group - Argo Real Estate Team
11.2017 - 12.2022
Bilingual Customer Service Representative
Verizon Wireless
09.2016 - 10.2017
MAKE Development LLC
Owner
04.2015 - 09.2016
Spanish Interpreter
Transperfect Remote Interpreting
11.2014 - 03.2015
Team Leader
Spotless Maid Services
08.2011 - 03.2013
Project Manager
AVG Research and Marketing
06.2005 - 03.2008
Director of Computer Systems
Private School "Santa Ursula"
03.1998 - 05.2005
No Degree - Real Estate Sales License
AZ School of Real Estate And Business
Technical Degree - Computer Repair
Technological Institute Abaco
Bachelor of Science - Computer And Information Systems
University of San Ignacio De Loyola
High School Diploma -
Our Lady of Mount Carmel (Carmelitas)
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