Marite Bishop
Summary
Initiative-taking and results-driven Seguros trainer. Passionate about utilizing innovative approaches to enhance learner engagement and achieve positive outcomes. Known for strong problem-solving, decision-making, and collaboration skills, has sent feedback to IDs to correct several material documents (actually #2 in the Material Feedback Top Requesters). Proficient in English and Spanish, has helped refine some of the Spanish wording found in the Seguros material. Skilled in using a variety of technology tools, have collaborated with different areas creating interactive and visually appealing content. Known for reliability, flexibility, and fostering positive learning environment.
Overview
38
38
years of professional experience
Work History
Trainer Contact Center Seguros
Progressive Insurance
01.2024 - Current
- Actively facilitated training to Spanish speaking new hires, resulting in stronger staff development and increased productivity.
- Provided one-on-one mentoring to help new trainers reach their full potential within the organization.
- Monitored and reported progress of participants during training period, and referred potential disciplinary situations to leadership.
- Collaborated with IDs and LCs reviewing and providing feedback on new and existing training materials. I am actually #2 in the Material Feedback Top Requester's list.
- Facilitated weekly professional development courses for new trainers during onboarding process.
- As a member of the R&R team, actively participated in R&R engaging events for trainers.
- Participated in recording mock calls for FAO training material.
Specialist Sales and Services Seguros
Progressive Insurance
01.2023 - 01.2024
- Handled inbound call center sales and services calls from existing and prospective Spanish-speaking customers.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Senior Real Estate Agent
My Home Group - Argo Real Estate Team
11.2017 - 12.2022
- Successfully negotiated, facilitated, and managed over 80 Real Estate transactions.
- Demonstrated expertise in market analysis, pricing strategies, contract negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and put into practice a mentoring program for new agents.
Bilingual Customer Service Representative
Verizon Wireless
09.2016 - 10.2017
- Managed high-volume inbound calls in English and Spanish, effectively prioritizing issues to ensure swift resolution and minimize hold times for customers.
- Enhanced customer satisfaction by actively listening, handling concerns quickly, and resolving complex inquiries in both English and Spanish languages.
Owner/Project Manager
MAKE Development
04.2015 - 09.2016
- Researched the house market to find ideal houses to flip and sell for a profit.
- Designed and coordinated the remodeling, and managed the project and finances.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by construction crew.
Spanish Interpreter
Transperfect Remote Interpreting
11.2014 - 03.2015
- Provided outstanding and accurate over-the-phone consecutive English to Spanish interpreting for different companies.
- Developed a comprehensive glossary of industry-specific terms to improve translation accuracy and consistency across interpreters.
Team Leader
Spotless Maid Services
08.2011 - 03.2013
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Prepared daily team schedules and designated itineraries.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Project Manager
AVG Research
06.2005 - 03.2008
- Successfully managed marketing projects by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Designed the polls' questionnaires based on the client's needs.
- Planned and established deadlines for projects.
- Facilitated the personnel training for each project.
- Supervised the personnel work on the field.
Director of Computer Systems
Private School "Santa Ursula"
03.1987 - 05.2005
- Managed school-wide computer needs.
- Trained and supervised a team of IT professionals.
- Developed software for administrative needs.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
Education
Certificate of Completion - Instructional Design
Illinois Center For Innovation in Teaching & Learn
Illinois (Online Course)04-2025
License - Real Estate
AZ School of Real Estate And Business
Scottsdale, AZ11-2013
Technological - Computer Repair
Technological Institute Abaco
Lima, Peru12-1992
Bachelor of Science - Computer And Information Systems
University of San Ignacio De Loyola
Lima, Peru12-1989
High School Diploma -
Our Lady of Mount Carmel (Carmelitas)
Lima, Peru12-1985
Skills
- Analytical
- Decision Making
- Problem Solving
- Organization
- Collaboration
- Adaptability
- Creativity
- Bilingual Proficiency
- Attention to Detail
- Time Management
- Communication
- Writing and Editing
- Data Analysis
Languages
Spanish
Native or Bilingual
English
Full Professional
French
Elementary
Timeline
Trainer Contact Center Seguros
Progressive Insurance
01.2024 - Current
Specialist Sales and Services Seguros
Progressive Insurance
01.2023 - 01.2024
Senior Real Estate Agent
My Home Group - Argo Real Estate Team
11.2017 - 12.2022
Bilingual Customer Service Representative
Verizon Wireless
09.2016 - 10.2017
Owner/Project Manager
MAKE Development
04.2015 - 09.2016
Spanish Interpreter
Transperfect Remote Interpreting
11.2014 - 03.2015
Team Leader
Spotless Maid Services
08.2011 - 03.2013
Project Manager
AVG Research
06.2005 - 03.2008
Director of Computer Systems
Private School "Santa Ursula"
03.1987 - 05.2005
Certificate of Completion - Instructional Design
Illinois Center For Innovation in Teaching & Learn
License - Real Estate
AZ School of Real Estate And Business
Technological - Computer Repair
Technological Institute Abaco
Bachelor of Science - Computer And Information Systems
University of San Ignacio De Loyola
High School Diploma -
Our Lady of Mount Carmel (Carmelitas)
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