Maritza Bahena
West Valley City,UT
Summary
Extensive experience at Beechers and Costco. I excell in customer service and cash handling. Fluent in Spanish, fluid interactions in diverse environments. Proven ability to train new associates and consistently meet performance goals. Proficient in cash handling and computer operations, I thrive in fast-paced environments, ensuring customer satisfaction and operational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front End/Associate
Costco
Salt Lake City, UT
11.2025 - Current
- Greet members, and thank them for their loyalty at Costco.
- Redirect customers to the right place: memberships, returns, pharmacy, optical, etc.
- Hourly walks around the store, making sure there are no hazards, all doors are shut, and temperatures are correct.
- Helped in different departments when needed: bakery, member service, and optical.
- Recommended, selected and located merchandise based on customer desires.
- Ensured that pricing is correct and that customers are satisfied.
- Boxed and loaded customers' carts in a timely manner.
- Trained new front-end associates on checkout procedures and customer service best practices.
- Consistently met all performance goals set by management.
- Maintained clean and clutter-free front-end area.
- Collaborated with team members to enhance customer service experiences.
- Use computers when needed to look up items, print out pricing labels, etc.
- Gather shopping carts from the parking lot, and return them to their designated areas.
- Work in a fast-paced environment efficiently.
Supervisor
SSP America/Beechers
Salt Lake City, UT
08.2022 - 12.2025
- Supervised daily operations and ensured compliance with health, safety standards, and airport policies.
- Enforced company policies and procedures among team members consistently.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Set the store up for success every morning: assign shift positions, fill out daily logs, knife logs, and make daily to-do lists.
- Provided guidance and direction to passengers coming through the airport.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- I worked alone with high volumes of customers coming through.
- Served food quickly for great guest experiences.
- Worked in different stores for my company: Beecher's, Blue Lemon, Panda Express, Thirst, and Roosters.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Complied with company policies, objectives and communication goals.
- Performed biweekly inventory checks to ensure sufficient stock levels for all products.
- Created new strategies for improving customer service standards within the organization.
- Trained new employees on company policies, job duties, and performance expectations.
- Handled cash transactions daily, preformed register duties, and split tips at the end of the day.
- Put away big orders we received in a timely and efficient manner.
- I came into work on my days off when needed to ensure a fully efficient team.
- Maintained cleanliness and organization of dining and kitchen areas.
- Operated kitchen equipment and followed safety guidelines effectively.
- Prepared food items according to company standards and recipes.
Crew Team Member
Prospect Airport Services
Salt Lake City, UT
06.2021 - 01.2022
- Assisted elderly individuals and people with disabilities to their destination at the SLC airport.
- I walked over 10 miles a day.
- Steered wheelchairs efficiently and safely.
- Helped with personal care and needs.
- Entrusted to guide unaccompanied minors to their flights.
- Lifted 50+lbs.
- Maintained professionalism.
- Communicated with passengers, and ensured their comfort.
- Aided any SLC airport passengers who needed guidance and direction.
- Pushed one or more passenger at a time.
Crew Member
Panda Express
West Valley City, UT
06.2020 - 06.2021
- Assisted customers with orders and provided excellent service.
- Worked in a fast-paced environment.
- Handled cash transactions and performed register duties accurately.
- Trained new crew members on procedures and best practices.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Prepared catering orders.
Education
High School Diploma -
Granger High School
West Valley City, UT06-2022
Skills
- Exceptional customer service
- Reliable and punctual
- Computer proficiency
- Cash handling
- Fast-paced
- Food handlers permit
Languages
Spanish
Full Professional
Certification
- Eyelash Certified
Timeline
Front End/Associate
Costco
11.2025 - Current
Supervisor
SSP America/Beechers
08.2022 - 12.2025
Crew Team Member
Prospect Airport Services
06.2021 - 01.2022
Crew Member
Panda Express
06.2020 - 06.2021
High School Diploma -
Granger High School