Maritza Bingham
Summary
Accomplished Branch Manager with a proven track record, enhancing customer satisfaction and streamlining operations. Expert in Branch Operations Management and fostering strong customer relationships, demonstrated through significant improvements in service quality. Skilled in coaching, with a keen eye for detail, ensuring operational excellence and team development. Hardworking and passionate job seeker with strong organizational skills eager to secure a Branch Manager position. Ready to help a team achieve company goals.
Overview
23
23
years of professional experience
Work History
Branch Manager
Crane Credit Union
07.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional member interactions.
- Improved member satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Assistant Branch Manager
Crane Credit Union
07.2019 - 07.2022
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Personal Banker (MOD)
Chase Bank NA
02.2013 - 07.2019
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, making product recommendations, and signing customer up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments then referring clients to branch partners.
Branch Manager
Chase Bank NA
02.2002 - 02.2013
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Assistant Manager
Chase Bank NA
02.2002 - 02.2007
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Established team priorities, maintained schedules and monitored performance.
Education
Associate of Science - Business
Indiana Wesleyan University
Marion, INSkills
Branch Operations Management
Customer Service
Customer Relationships
Excellent time management skills
Loans
Excellent work ethic
Attention to Detail
Coaching and Mentoring
Strong team-builder
Employee Development
Prioritizing and Planning
Critical Thinking
Additional Information
Over the past 5 years at Crane Credit Union I have helped with several community initiatives. As a team we all came together and decided on what organization we would like to help. My branch held a food drive and collected over 1200 pieces for a local food bank. Along with the non=-perishable items we donated $1,000.00 to the food bank for them to spend as they saw fit. In the past during the holidays we collected toys for The Salvation Army. My team and I also organized a school supply drive where collected several items for a nearby elementary school along. We were also able to make a $1,000.00 donation to the school for their new comfort room being installed for the students. Earlier this past summer we had a pet supply drive for Bloomington's Animal Shelter. We are a small branch but we look for ways to help out as many individuals as we can.
Timeline
Branch Manager
Crane Credit Union
07.2022 - Current
Assistant Branch Manager
Crane Credit Union
07.2019 - 07.2022
Personal Banker (MOD)
Chase Bank NA
02.2013 - 07.2019
Branch Manager
Chase Bank NA
02.2002 - 02.2013
Assistant Manager
Chase Bank NA
02.2002 - 02.2007
Associate of Science - Business
Indiana Wesleyan University
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