Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Maritza Bingham

Summary

Accomplished Branch Manager with a proven track record, enhancing customer satisfaction and streamlining operations. Expert in Branch Operations Management and fostering strong customer relationships, demonstrated through significant improvements in service quality. Skilled in coaching, with a keen eye for detail, ensuring operational excellence and team development. Hardworking and passionate job seeker with strong organizational skills eager to secure a Branch Manager position. Ready to help a team achieve company goals.

Overview

23
23
years of professional experience

Work History

Branch Manager

Crane Credit Union
07.2022 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional member interactions.
  • Improved member satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Assistant Branch Manager

Crane Credit Union
07.2019 - 07.2022
  • Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
  • Trained and developed new team members in alignment with branch service standards and objectives.
  • Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
  • Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.

Personal Banker (MOD)

Chase Bank NA
02.2013 - 07.2019
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, making product recommendations, and signing customer up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments then referring clients to branch partners.

Branch Manager

Chase Bank NA
02.2002 - 02.2013
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Assistant Manager

Chase Bank NA
02.2002 - 02.2007
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Established team priorities, maintained schedules and monitored performance.

Education

Associate of Science - Business

Indiana Wesleyan University
Marion, IN

Skills

    Branch Operations Management

    Customer Service

    Customer Relationships

    Excellent time management skills

    Loans

    Excellent work ethic

    Attention to Detail

    Coaching and Mentoring

    Strong team-builder

    Employee Development

    Prioritizing and Planning

    Critical Thinking

Additional Information

Over the past 5 years at Crane Credit Union I have helped with several community initiatives. As a team we all came together and decided on what organization we would like to help. My branch held a food drive and collected over 1200 pieces for a local food bank. Along with the non=-perishable items we donated $1,000.00 to the food bank for them to spend as they saw fit. In the past during the holidays we collected toys for The Salvation Army. My team and I also organized a school supply drive where collected several items for a nearby elementary school along. We were also able to make a $1,000.00 donation to the school for their new comfort room being installed for the students. Earlier this past summer we had a pet supply drive for Bloomington's Animal Shelter. We are a small branch but we look for ways to help out as many individuals as we can.

Timeline

Branch Manager

Crane Credit Union
07.2022 - Current

Assistant Branch Manager

Crane Credit Union
07.2019 - 07.2022

Personal Banker (MOD)

Chase Bank NA
02.2013 - 07.2019

Branch Manager

Chase Bank NA
02.2002 - 02.2013

Assistant Manager

Chase Bank NA
02.2002 - 02.2007

Associate of Science - Business

Indiana Wesleyan University
Maritza Bingham