MARITZA CASILLAS-GARCIA
Overview
13
13
years of professional experience
Work History
Warehouse Associate
Supplyhouse.com
Reno, NV
03.2023 - Current
- Pick/pack pick up orders in a efficient manner to ensure orders are ready upon customer arrival.
- Communicate any billing issues with customer service via chat and create returns when needed.
- Pick and pack orders accurately while maintaining hourly goal.
Customer Service Representative
Supplyhouse.com
Reno, NV
10.2022 - 03.2023
- Answer order and product related questions over phone and email
- Assist customers in placing orders, creating quotes, and setting up returns over phone.
- Investigate and resolve customer inquiries and complaints quickly.
Pick Team Coordinator
Supplyhouse.com
Reno, NV
04.2022 - 10.2022
- Tracked hourly line goals, daily assignments, and mispicks via excel.
- Provided team members with hourly picking rates/goals.
- Worked with team leads to ensure all orders were picked in a efficient and time manner.
Warehouse Associate
SupplyHouse.com
Reno, NV
07.2019 - 04.2022
- Verified freight purchase orders for receiving team, checked inventory discrepancies, reported discrepancies accordingly.
- Trained new hires for pick and pack team, guiding new hires through daily assignments in timely manner, provided weekly coaching.
- Picked customer orders accurately using RF gun and ensured daily metrics were met.
Production Associate
Tesla
Sparks, NV
11.2018 - 07.2019
- Assemble kits accurately in timely manner
- Move assembled kits to designated area
- Maintain open communication between assembly lines
Warehouse Worker
Zulily
Sparks, NV
01.2017 - 11.2018
- Put away merchandise in proper location, verify all merchandise matches description.
- Assist Problem Resolution Team to clear exceptions
- Assist with onboarding and training new hires
CUSTOMER SERVICE REPRESENTATIVE
ONE CONTACT
Reno, NV
10.2015 - 12.2016
- Utilizes computer systems to handle large call volumes
- Assist customers with account related questions and redeeming rewards within five minutes
- Listened and monitored calls for Spanish queue and resolved escalations
Service and Support Rep
Intuit
Reno, NV
08.2015 - 10.2015
- Resolve customer inquiries via chat and phone
- Answer payroll and tax related questions
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative II
GREAT CALL
Reno, NV
04.2015 - 07.2015
- Assist customers with technical and billing issues i.e; processing payments
- Activating new lines of service and account maintenance
- Utilized knowledge of customer experience to create specialized plans for customer retention.
CUSTOMER SERVICE REPRESENTATIVE
BLACKHAWK
Reno, NV
02.2015 - 04.2015
- Assist customers with questions and activating gift cards
- Providing excellent customer service via phone, fax, or email
- Escalated urgent modification requests to appropriate departments
CUSTOMER SERVICE REPRESENTATIVE
ONE CONTACT
Reno, NV
12.2013 - 02.2015
- Utilizes computer systems to handle large call volumes.
- Answer account and redeeming questions.
- Providing excellent customer service over the phone
Non Foods Clerk
SAK N' SAVE
Reno, NV
06.2011 - 12.2013
- Assisting customers in paying utility bills and postal transactions
- Processing end of night reports
- Handling cash and debit transactions
Education
High School Diploma -
Procter R Hug High School
Reno, NV06.2011
Skills
- Spanish Fluent
- Problem Resolution
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Adaptive Team Player
- Quick learner
Timeline
Warehouse Associate
Supplyhouse.com
03.2023 - Current
Customer Service Representative
Supplyhouse.com
10.2022 - 03.2023
Pick Team Coordinator
Supplyhouse.com
04.2022 - 10.2022
Warehouse Associate
SupplyHouse.com
07.2019 - 04.2022
Production Associate
Tesla
11.2018 - 07.2019
Warehouse Worker
Zulily
01.2017 - 11.2018
CUSTOMER SERVICE REPRESENTATIVE
ONE CONTACT
10.2015 - 12.2016
Service and Support Rep
Intuit
08.2015 - 10.2015
Customer Service Representative II
GREAT CALL
04.2015 - 07.2015
CUSTOMER SERVICE REPRESENTATIVE
BLACKHAWK
02.2015 - 04.2015
CUSTOMER SERVICE REPRESENTATIVE
ONE CONTACT
12.2013 - 02.2015
Non Foods Clerk
SAK N' SAVE
06.2011 - 12.2013
High School Diploma -
Procter R Hug High School