Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARITZA CASILLAS-GARCIA

Sparks

Summary

Detail-oriented individual with outstanding project management skills. Ability to remain agile and handle multiple tasks efficiently and effectively.

Overview

12
12
years of professional experience

Work History

Warehouse Associate

Supplyhouse.com
Reno, NV
03.2023 - Current
  • Monitor department chat for inventory issues i.e; quantity discrepancies, possible mis ships, damaged stock.
  • Utilizes warehouse management systems to investigate and resolve shortages, overages, and mis-shipments on PO issues and follow up accordingly.
  • Communicate with internal teams to resolve vendor discrepancies and report accordingly.

Customer Service Representative

Supplyhouse.com
Reno, NV
10.2022 - 03.2023
  • Assist customers with product inquiries via phone and email.
  • Assist customers in placing orders, creating quotes, and setting up returns over phone.
  • Investigate and resolve customer inquiries and complaints in a timely manner.

Pick Team Coordinator

Supplyhouse.com
Reno, NV
04.2022 - 10.2022
  • Tracked hourly line goals, daily assignments, and mispicks via excel.
  • Provided team members with hourly picking rates/goals.
  • Worked with team leads to ensure all orders were picked in a efficient and time manner.

Warehouse Associate

SupplyHouse.com
Reno, NV
07.2019 - 04.2022
  • Verified freight purchase orders for receiving team, checked inventory discrepancies, reported discrepancies accordingly.
  • Trained new hires for pick and pack team, guiding new hires through daily assignments in timely manner, provided weekly coaching.
  • Picked customer orders accurately using RF gun and ensured daily metrics were met.

Production Associate

Tesla
Sparks, NV
11.2018 - 07.2019
  • Assemble kits efficiently and accurately in timely manner.
  • Move assembled kits to designated area for quality inspection.
  • Maintain open communication between assembly lines.

Warehouse Worker

Zulily
Sparks, NV
01.2017 - 11.2018
  • Put away merchandise in proper location, verify all merchandise matches description.
  • Assist Problem Resolution Team to clear exceptions
  • Assist with onboarding and training new hires

CUSTOMER SERVICE REPRESENTATIVE

ONE CONTACT
Reno, NV
10.2015 - 12.2016
  • Utilizes computer systems to handle large call volumes
  • Assist customers with account related questions and redeeming rewards within five minutes
  • Listened and monitored calls for Spanish queue and resolved escalations

Customer Service Representative II

GREAT CALL
Reno, NV
04.2015 - 10.2015
  • Assist customers with technical and billing issues i.e; processing payments
  • Activating new lines of service and account maintenance
  • Utilized knowledge of customer experience to create specialized plans for customer retention.

CUSTOMER SERVICE REPRESENTATIVE

ONE CONTACT
Reno, NV
12.2013 - 04.2015
  • Utilizes computer systems to handle large call volumes.
  • Answer account and redeeming questions.
  • Providing excellent customer service over the phone

Education

High School Diploma -

Procter R Hug High School
Reno, NV
06.2011

Skills

  • Spanish Fluent
  • Problem-Solving and Discrepancy Resolution
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Adaptive Team Player
  • Quick learner

Timeline

Warehouse Associate

Supplyhouse.com
03.2023 - Current

Customer Service Representative

Supplyhouse.com
10.2022 - 03.2023

Pick Team Coordinator

Supplyhouse.com
04.2022 - 10.2022

Warehouse Associate

SupplyHouse.com
07.2019 - 04.2022

Production Associate

Tesla
11.2018 - 07.2019

Warehouse Worker

Zulily
01.2017 - 11.2018

CUSTOMER SERVICE REPRESENTATIVE

ONE CONTACT
10.2015 - 12.2016

Customer Service Representative II

GREAT CALL
04.2015 - 10.2015

CUSTOMER SERVICE REPRESENTATIVE

ONE CONTACT
12.2013 - 04.2015

High School Diploma -

Procter R Hug High School