MARITZA CASILLAS-GARCIA
Sparks
Summary
Detail-oriented individual with outstanding project management skills. Ability to remain agile and handle multiple tasks efficiently and effectively.
Overview
12
12
years of professional experience
Work History
Warehouse Associate
Supplyhouse.com
Reno, NV
03.2023 - Current
- Monitor department chat for inventory issues i.e; quantity discrepancies, possible mis ships, damaged stock.
- Utilizes warehouse management systems to investigate and resolve shortages, overages, and mis-shipments on PO issues and follow up accordingly.
- Communicate with internal teams to resolve vendor discrepancies and report accordingly.
Customer Service Representative
Supplyhouse.com
Reno, NV
10.2022 - 03.2023
- Assist customers with product inquiries via phone and email.
- Assist customers in placing orders, creating quotes, and setting up returns over phone.
- Investigate and resolve customer inquiries and complaints in a timely manner.
Pick Team Coordinator
Supplyhouse.com
Reno, NV
04.2022 - 10.2022
- Tracked hourly line goals, daily assignments, and mispicks via excel.
- Provided team members with hourly picking rates/goals.
- Worked with team leads to ensure all orders were picked in a efficient and time manner.
Warehouse Associate
SupplyHouse.com
Reno, NV
07.2019 - 04.2022
- Verified freight purchase orders for receiving team, checked inventory discrepancies, reported discrepancies accordingly.
- Trained new hires for pick and pack team, guiding new hires through daily assignments in timely manner, provided weekly coaching.
- Picked customer orders accurately using RF gun and ensured daily metrics were met.
Production Associate
Tesla
Sparks, NV
11.2018 - 07.2019
- Assemble kits efficiently and accurately in timely manner.
- Move assembled kits to designated area for quality inspection.
- Maintain open communication between assembly lines.
Warehouse Worker
Zulily
Sparks, NV
01.2017 - 11.2018
- Put away merchandise in proper location, verify all merchandise matches description.
- Assist Problem Resolution Team to clear exceptions
- Assist with onboarding and training new hires
CUSTOMER SERVICE REPRESENTATIVE
ONE CONTACT
Reno, NV
10.2015 - 12.2016
- Utilizes computer systems to handle large call volumes
- Assist customers with account related questions and redeeming rewards within five minutes
- Listened and monitored calls for Spanish queue and resolved escalations
Customer Service Representative II
GREAT CALL
Reno, NV
04.2015 - 10.2015
- Assist customers with technical and billing issues i.e; processing payments
- Activating new lines of service and account maintenance
- Utilized knowledge of customer experience to create specialized plans for customer retention.
CUSTOMER SERVICE REPRESENTATIVE
ONE CONTACT
Reno, NV
12.2013 - 04.2015
- Utilizes computer systems to handle large call volumes.
- Answer account and redeeming questions.
- Providing excellent customer service over the phone
Education
High School Diploma -
Procter R Hug High School
Reno, NV06.2011
Skills
- Spanish Fluent
- Problem-Solving and Discrepancy Resolution
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Adaptive Team Player
- Quick learner
Timeline
Warehouse Associate
Supplyhouse.com
03.2023 - Current
Customer Service Representative
Supplyhouse.com
10.2022 - 03.2023
Pick Team Coordinator
Supplyhouse.com
04.2022 - 10.2022
Warehouse Associate
SupplyHouse.com
07.2019 - 04.2022
Production Associate
Tesla
11.2018 - 07.2019
Warehouse Worker
Zulily
01.2017 - 11.2018
CUSTOMER SERVICE REPRESENTATIVE
ONE CONTACT
10.2015 - 12.2016
Customer Service Representative II
GREAT CALL
04.2015 - 10.2015
CUSTOMER SERVICE REPRESENTATIVE
ONE CONTACT
12.2013 - 04.2015
High School Diploma -
Procter R Hug High School