Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maritza Castillo De Garcia

Baltimore,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Distributor

Negril Paquet
05.2021 - 04.2023
  • Created pricing schedules and determined discount rates.
  • Assisted with sorting and organizing stockroom items.
  • Stocked shelves and loaded orders to prepare deliveries.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Stocked shelves and loaded orders to prepare deliveries

Customer Service Associate

Laundry Mat
05.2020 - 04.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction

Housekeeper Supervisor

Remington Hotels
02.2002 - 03.2020
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Completed schedules, shift reports, and other business documentation.
  • Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
  • Worked with front desk to respond promptly to all guest requests.
  • Managed staff of 12 housekeepers

Education

Masters Degree - Teacher Education

Universidad Gerardo Barrios
El Salvador
09.1995

Skills

  • Regulatory Reporting
  • Business Development and Planning
  • Product Presentation
  • Customer Loyalty
  • Professional Development
  • Quality Deliverables
  • Service Quality

Languages

Spanish
Native or Bilingual

Timeline

Distributor

Negril Paquet
05.2021 - 04.2023

Customer Service Associate

Laundry Mat
05.2020 - 04.2021

Housekeeper Supervisor

Remington Hotels
02.2002 - 03.2020

Masters Degree - Teacher Education

Universidad Gerardo Barrios

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Maritza Castillo De Garcia