Michelle Morris
Kansas City,MO
Summary
Knowledgeable Health Benefits Advisor with background in healthcare management and insurance industries. Experienced in advising clients on health benefits plans, including choosing suitable options based on individual needs and financial capabilities. Strengths include strong communication skills, problem-solving abilities, and an understanding of healthcare regulations. Previous roles have resulted in enhanced client satisfaction through personalized advice and guidance.
Overview
4
4
years of professional experience
Work History
Distributor
Optimal Training and Equipment LLC
Ottawa, KS
08.2021 - Current
- Participated in promotional events including trade shows, conferences, and seminars to showcase products.
- Identified new opportunities and clients to expand business activities.
- Maintained accurate records of customer orders, invoices, product availability, and delivery schedules.
- Assessed customer feedbacks about products and services to improve customer service experience.
Benefits Advisor
ResultsCX
St. Joseph, MO
09.2024 - 01.2025
- Managed customer service inquiries involving various insurance coverage options, policy modifications, and premium details.
- Researched new products and services available from providers to ensure the best value for the consumer's benefit offerings.
- Ensured compliance with relevant regulations while providing advice on health insurance products.
Benefits Advisor/Instructor
Alight Solutions, AON Hewitt
Chicago, IL
08.2021 - 01.2024
- Facilitated classroom discussions to foster critical thinking skills among students.
- Integrated technology into instruction, improving overall learning outcomes.
- Assessed student progress using quizzes, tests, and projects for comprehensive evaluation.
- Assisted retirees in obtaining Medicare and ancillary plans tailored to individual needs.
- Conduct comprehensive assessments of each retiree to address and surpass needs and expectations.
- Fulfill all compliance requirements and standards stipulated by law.
Education
Some College (No Degree) - Business Administration And Management
Ottawa University
Ottawa, KSSkills
- Sales forecasting and data analysis
- Organizational skills
- Written communication
- Problem-solving
- Multitasking and flexible scheduling
- Customer relationship management
- Product knowledge
- Adaptability
- Client relations
- Benefits research
- Regulatory compliance
Timeline
Benefits Advisor
ResultsCX
09.2024 - 01.2025
Distributor
Optimal Training and Equipment LLC
08.2021 - Current
Benefits Advisor/Instructor
Alight Solutions, AON Hewitt
08.2021 - 01.2024
Some College (No Degree) - Business Administration And Management
Ottawa University
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