Maritza Gomez
15953 Rockwood Drive Moundville,AL
Summary
Service-oriented and performance-driven. Excellent organizational, multitasking and problem-solving abilities. With several years in the customer service sector and management. Desiring an opportunity to obtain a position in a rewarding career that will allow me the opportunity to utilize my excellent communication and customer service skills.
Overview
25
25
years of professional experience
Work History
Tax Preparer/Customer Service Representative
Jackson Hewitt
Charleston, SC
12.2021 - Current
- Greet and assist clients with maneuvering through our companies document uploading system as well their IRS portal.
- Determine clients' eligibility for tax credits, and deductions through careful research and oversight.
- Finalize and process paperwork with local, state and federal government authorities.
- Respond to state and federal tax notices by preparing written responses or tax return amendments.
- Liaison between clients and tax authorities such as the IRS representatives.
- Supply detailed tax documentation needed to submit accurate corporate and individual returns.
- Close and open stores using the proper opening and closing procedures.
- Answer the phones to make appointments and to inform clients on what to bring in with them to their appointments as well as give them information about our different products and services.
Business Owner
Putting on the Ritz Creative Co.
North Charleston, SC
07.2021 - Current
- Promote on social media platforms to maximize brand identity and generate revenue.
- Fashion & Beauty Vlogger
- Wardrobe Stylist
- Personal Shopper
- Digital Creator
- Event Coordinator/ Creative Director
Front Desk Receptionist
Massage Envy
Mt. Pleasant, SC
08.2019 - 10.2019
- Answer phones, respond to customer inquiries and transfer calls to appropriate staff members.
- Make appointments for clients
- Check clients in and out for their services
- Make product and membership sales goals
- Educate clients on what to expect during their first visit
- Educate clients about our membership program policies
- Execute closing and opening procedures
- Transmit information or documents to customers, using computer, mail or facsimile machine.
- Deliver exceptional services and support to team members and guests, maximizing productivity and customer satisfaction.
Assistant Store Manager
Hanesbrands
North Charleston , SC
11.2018 - 04.2019
- Replenished merchandise, welcomed customers, responded to questions and maintained overall presentation of store
- Encouraged professional growth and talent development in associates to increase performance in all areas
- Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels via flow chart
- Opened and closed store following the guidelines from corporate
- Executed daily paperwork and calculated sales goals
- Engaged in weekly conference calls
- Processed shipment
- Made work schedules
- Recruited and Hired Associates
- Conducted store meetings
- Bra fittings
- Employee Training
Assistant Store Manager
Versona Accessories
Mt. Pleasant, SC
07.2017 - 11.2018
- Open and Closed store per corporate guidelines
- Assisted in overall day-to-day operations of store including continuous development of effective store associates to achieve desired sales and results
- Ensured proper organization of store, responded to customer complaints and answered questions quickly
- Recruited, interviewed and hired individuals demonstrating passion, dedication and added value to the team
- Processed shipment
- Calculated daily, monthly, and yearly sales goals
- Lead markdown team
- Executed daily paperwork
Tux Specialist
Men’s Warehouse
Mt. Pleasant, SC
04.2016 - 06.2017
- Groomsmen consultations
- Fittings
- Maintained and tracked orders to meet shipment deadline
- Made drop off and pick up reminder calls
Bridal Consultant
David’s Bridal
Hoover, AL
05.2014 - 03.2016
- Consultations
- Recommended merchandise to customers based on needs and preferences
- Assisted bride in picking out perfect dress, and bridal party fashions
- Used register system to ring up customer purchases, process payments and issue receipts
- Steamed gowns and assisted brides in choosing flattering and fitting pieces
- Made bridal prospects calls to set appointment
- Set return appointments
- Made reminder and courtesy calls
- Opened up new credit accounts
Medical Assistant and Phlebotomist
Dr. Bobby E. Hill Office
Tuscaloosa , AL
04.2013 - 08.2013
- Collaborated with regular employees to assist patients. Helped in the front office, lab, and bed side assisting
Externship Phlebotomist
Operation Samahan Medical Clinic
San Diego, CA
12.2011 - 02.2012
- Maintained HIPAA compliance across all patient data-handling, systems and training
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles
Externship Medical Assistant
Med Express
Tuscaloosa, AL
12.2008 - 12.2009
- Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies
- Collected forms, copied insurance cards to coordinate patient information for billing and insurance processing
- Supported functions for diagnostic and technical treatment procedures, including setting up and operating special medical equipment and apparatuses
- Assisted patients in preparation for examinations, assessing and recording vital signs
- Prepared treatment rooms for patients, including cleaning surfaces and restocking supplies
- Performed routine tests such as urine dip stick, vision and hearing tests
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process
- Sterilized medical equipment after each procedure
- Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests
- Answered appointment calls
- Took messages using Allscripts Touchworks
- Cleaned and disinfected chairs and equipment according to facility policy
- Prepared prescription refill requests on behalf of the physician
- Injections
- Blood draws
Aesthetician
Dillard’s Salon And Spa
Montgomery , AL
05.2007 - 08.2008
- Collected patient history before planning treatments
- Set up patient rooms and sterilized equipment
- Provided excellent customer service and skin care treatments to all clients
- Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
- Pursued continuing education to learn new advances in skin condition treatments
- Sold salon-exclusive skin care products and encouraged service upgrades
Customer Service Associate
Dillard’s Men’s Department
Tuscaloosa, AL
10.2006 - 03.2007
- Educated customers on special pricing opportunities and company offerings
- Assisted in dressing room
- Processed new credit applications
- Markdowns
- Returns
- Used Register to check out customer
- Fittings for suit measurements
- Assist customers with coordinating attire
Lead Cashier/Floral Designer Assistant
Micheal’s Arts And Crafts
Tuscaloosa, AL
09.2005 - 10.2006
- Cross-trained into a floral department role in order to provide skilled backup when the floral designer was not available
- Stock shipment
- Check out customers
- Responsible for minor key turns
- Count cashiers drawers
Customer Service Specialist
Stein Mart
Tuscaloosa, AL
08.2002 - 10.2003
- Met and exceeded productivity targets by handling every interaction with top-notch customer service
- Checked out customers
- Processed new credit applications
- Opened and educated customers on loyalty program
Information Manager
United States Air Force
Keesler AFB, MS
05.1999 - 07.2002
- Worked in the mail room as a special duty while waiting for my IT job to become available
- Assisted the CMSgt. of my squadron with day-to-day operations
- Assisted squadron with technical issues via email, live chat and telephone.
- Created new accounts, reset passwords and configured access to servers and file management software for users.
Education
Bachelor of Arts - Family And Consumer Sciences
The University of Alabama
Tuscaloosa, ALCertificate - Phlebotomy
San Diego City College
San Diego, CA02.2012
Certificate - Medical Assistant
Fortis College
Montgomery , AL01.2010
Certificate - Aesthetics
Shelton State Community College
Tuscaloosa, AL12.2006
Training Certificate - Information Management
Kessler Air Force Base Technical Training School
Biloxi, MS12.1999
High School Diploma -
Hillcrest High School
Tuscaloosa, AL05.1999
Skills
Typing Skills: 40 WPM with 99% accuracy
Microsoft Office Software
Leadership Training
(USPS, FedEx, and UPS) sending and receiving mail procedures for businesses
Medical Office Applications Training
Medical Record System Training
Medical Insurance Claims Training
Timeline
Tax Preparer/Customer Service Representative
Jackson Hewitt
12.2021 - Current
Business Owner
Putting on the Ritz Creative Co.
07.2021 - Current
Front Desk Receptionist
Massage Envy
08.2019 - 10.2019
Assistant Store Manager
Hanesbrands
11.2018 - 04.2019
Assistant Store Manager
Versona Accessories
07.2017 - 11.2018
Tux Specialist
Men’s Warehouse
04.2016 - 06.2017
Bridal Consultant
David’s Bridal
05.2014 - 03.2016
Medical Assistant and Phlebotomist
Dr. Bobby E. Hill Office
04.2013 - 08.2013
Externship Phlebotomist
Operation Samahan Medical Clinic
12.2011 - 02.2012
Externship Medical Assistant
Med Express
12.2008 - 12.2009
Aesthetician
Dillard’s Salon And Spa
05.2007 - 08.2008
Customer Service Associate
Dillard’s Men’s Department
10.2006 - 03.2007
Lead Cashier/Floral Designer Assistant
Micheal’s Arts And Crafts
09.2005 - 10.2006
Customer Service Specialist
Stein Mart
08.2002 - 10.2003
Information Manager
United States Air Force
05.1999 - 07.2002
Bachelor of Arts - Family And Consumer Sciences
The University of Alabama
Certificate - Phlebotomy
San Diego City College
Certificate - Medical Assistant
Fortis College
Certificate - Aesthetics
Shelton State Community College
Training Certificate - Information Management
Kessler Air Force Base Technical Training School
High School Diploma -
Hillcrest High School