Laticia Young
Chicago,USA
Overview
1
1
year of professional experience
Work History
Tax Preparer
Liberty Tax Service
Chicago, IL
01.2026 - 04.2026
- Prepared individual and small business tax returns ensuring compliance with federal and state regulations.
- Conducted thorough reviews of client documents to identify deductions and credits maximizing tax savings.
- Assisted clients in understanding tax obligations and provided guidance on tax-related inquiries.
- Utilized tax software to accurately input data and streamline the preparation process.
- Analyzed financial records to verify accuracy of tax returns.
Digital Customer Service Representative
CANADA IMPERIAL BANK OF COMMERCE (CIBC)
Worth, IL
05.2025 - 12.2025
- I answer inbounds calls to help Customer login into their online banking account.
- I complete outbound calls to customers regarding specific issues or requests for their online banking account.
- I verify customers personal and online information regarding their accounts.
- I assist customers with access on how to submit transfers and retrieve personal banking information.
- I assist customers with updating there personal information to gain online access.
- I provide basic updates and procedures to help customers with their online profile.
Customer Service Rep (CSR)
TD Retail Card Services
Columbia, SC
11.2024 - 03.2025
- (Contract Position)
- I answered 50-75 inbound calls to provide Credit Card Customer services support.
- I answered and explained all the detailed inquiries regarding the type of credit card product the customer had on profile.
- I updated all personal information on customer profile, per customer's request.
- I assisted with the help and troubleshooting issues of Online Access to help customers manage their account.
- I assisted with payments, payment options and payment issues regarding the Customer's Credit Cards Accounts.
Education
Medical Assistant Diploma - Medical Assistant Program
Everest College
Chicago, IL11.2006
Diploma High School diploma - General Studies
Harper High School
Chicago, IL06.2005
Skills
- English
- Order entry
- Software troubleshooting
- Multi-line phone systems
- Flexibility skills
- Medical terminology
- Administrative experience
- 40 wpm Typing
- Sales
- Microsoft Outlook
- Financial sales
- Organizational skills
- Microsoft word
- Office experience
- Windows
- Call center
- Banking
- Data entry
- Account management
- Microsoft Excel
- Computer literacy
- Customer service
- Phone etiquette
- High communication skills
- Time Management skills
- Customer support
- Time management
- POS
Timeline
Tax Preparer
Liberty Tax Service
01.2026 - 04.2026
Digital Customer Service Representative
CANADA IMPERIAL BANK OF COMMERCE (CIBC)
05.2025 - 12.2025
Customer Service Rep (CSR)
TD Retail Card Services
11.2024 - 03.2025
Medical Assistant Diploma - Medical Assistant Program
Everest College
Diploma High School diploma - General Studies
Harper High School