Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maritza Gonzalez

Woodhaven,NY

Summary

Dynamic healthcare leader with a proven track record at Anchor Health Center, excelling in strategic planning and operations management. Enhanced patient care through data-driven initiatives and effective team management, achieving significant improvements in service delivery and patient satisfaction. Skilled in relationship building and decision-making, fostering collaboration across diverse teams.


Overview

7
7
years of professional experience

Work History

Director of Team 1

AAnchor Health Center
08.2023 - Current
  • Developed strategic initiatives to enhance patient care and operational efficiency.
  • Implemented data-driven decision-making processes to improve healthcare delivery outcomes.
  • Collaborated with cross-functional teams to align organizational goals with community health needs.
  • Evaluated program effectiveness, identifying opportunities for process improvements and resource allocation.
  • Facilitated staff training sessions focused on best practices in patient engagement and service excellence.
  • Established metrics for performance evaluation, driving accountability across departments.

Team Leader Manager

Edison Home Health Care
02.2018 - 12.2023
  • Led cross-functional teams to ensure high-quality patient care delivery.
  • Developed and implemented staff training programs to enhance service efficiency.
  • Streamlined care coordination processes, resulting in improved patient satisfaction.
  • Monitored compliance with healthcare regulations and organizational policies.
  • Facilitated communication between healthcare providers and families to address concerns promptly.
  • Conducted performance evaluations, providing constructive feedback to team members.
  • Managed scheduling and resource allocation for optimal operational effectiveness.
  • Analyzed workflow processes, identifying areas for continuous improvement initiatives.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.

Education

General Studies

Continental Academy
Miramar, FL
03-2006

Skills

  • Relationship building
  • Strategic planning
  • Verbal and written communication
  • Decision-making
  • People management
  • Operations management
  • Team management

Languages

Spanish
Native or Bilingual
English

Timeline

Director of Team 1

AAnchor Health Center
08.2023 - Current

Team Leader Manager

Edison Home Health Care
02.2018 - 12.2023

General Studies

Continental Academy

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Maritza Gonzalez