Maritza I. Granados

Provide personalized nail care services to clients in a welcoming environment. Maintain high hygiene and sanitation standards in all work areas. Have developed and maintained strong relationships with clients through effective communication and professionalism. Manage scheduling appointments, including but not limited to courtesy reminders. Manage payment operations and budget. Keep track of inventory and supplies to guarantee all necessities are available and stocked. Ensure client satisfaction at every appointment, making sure that any and all concerns are resolved. Continue expanding knowledge on nail art and latest trends to ensure that clients wants and needs are met.

Establishing budget, ensuring leeway for unpredictable expenses. Consulting with co-partner for productive and smooth schedule coordination, exercising time management independently and as a team lead. Planning, scheduling and executing activities for all home members while maintaining a self-motivated attitude. Creating a positive environment, mediating conflicts to promote unity and effective communication. Caretaking of two minors, safety and enriching activities being prioritized. Planning healthy balanced meals, shopping for such ingredients on a weekly basis, cooking meals various times per day and serving them. Oversaw home maintenance and organization, including but not limited to daily cleanliness, daily organization, daily safety inspections.

Greeted customers and assisted in a friendly and professional manner. Maintained front area organized and presentable. Answered the main phone line and directed calls accordingly, answered any questions as necessary while simultaneously handling my current tasks. Handled cash, card, and check payments accurately on cash register. Communicated store promotions to customers to assist in sales. Cleaned and organized clothing racks and front desk area, limited sweeping and wiping of counters, leaving area presentable and next day ready for shoppers.

Responsible for welcoming all patients in a friendly and warm manner. Giving required forms and ensuring all information is provided prior to continuing services. Verified insurance plans via web and phone. Scheduled appointments to ensure great production, while considering patients' needs, dental assistants' availability, and Dr.'s schedules. Explained benefit coverage, out of pocket fees and took payments from patients. Billed insurance at the end of each workday, kept track of payments until paid in full. Maintained a clean and professional front desk area at all times.

Clerk in charge of answering main phone lines, taking messages, assisted callers, relaying messages accordingly and in a timely manner. Replied to emails from the administrative department on daily basis.

Assisted employee's filling out forms, such as; LOA, PTO, W4, direct deposit and incident reports. In charge of taking attendance for over ten departments, totaling to upwards of 150 employees, responsible for informing team leads.