Maritza Lopez
Dalton,US
Summary
Engaging and personable, with the ability to coach and train employees to increase output. Dedicated to providing the highest level of customer service and creating a warm and welcoming environment. Successful in balancing customer, business, and employee needs, as well as keeping operations on track. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable with ability to coach and train employees to maximize productivity.
Overview
3
3
years of professional experience
Work History
Quality Control Technician
Q Cells
Dalton GA
01.2024 - Current
- Maintained quality documentation and records for conformance with relevant standards.
- Collaborated with production teams to address and resolve quality concerns, improving overall product reliability.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
- Evaluated samples against standards by completing measurements, visual inspections, and other established tests.
Shift Leader
Chick-fil-A
Dalton, GA
08.2021 - 12.2023
- Guided both FOH and BOH employees through daily tasks and kept track of their progress throughout the day
- Maintained a safe working environment by adhering to all safety procedures, policies, and regulations
- Assist with a variety of financial tasks, including cash handling and deposit preparation
- Worked with internal teams to improve materials handling, production, and shipping operations
- Kept track of employee actions to ensure effective safety, sanitation, and general housekeeping compliance, proactively protecting employees and customers from potential safety hazards and infection risks
- Deal with customer complaints about food service
- Remained calm, collected, and logical in order to identify and implement the best solutions during stressful situations.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Sandwich Artist
Subway
11.2022 - 01.2023
- Kept the customer and food preparation areas clean and well-organized for maximum efficiency
- Created
- Washed and sanitized dishes after each use to protect customers
- Responded to guest questions with the most up-to-date and accurate information I could find
- Increased customer satisfaction by quickly addressing and resolving food and service complaints.
Education
Electrician - Some college (No degree) -
Georgia Northwestern Technical College
Dalton, GAHigh School -
Dalton High School
Dalton, GA01.2022
Skills
- Positive and friendly
- Daily workflows
- Quick learner
- Employee relations
- Customer service
- Cash flow management
- Key holder experience
- Active listening skills
- Cash handling and management
- Cash Handling
- Fluent in Spanish
- Workplace Safety
- Customer Focus
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Quality Control Technician
Q Cells
01.2024 - Current
Sandwich Artist
Subway
11.2022 - 01.2023
Shift Leader
Chick-fil-A
08.2021 - 12.2023
Electrician - Some college (No degree) -
Georgia Northwestern Technical College
High School -
Dalton High School