Maritza Madrid
Sanford,US
Summary
Executive Assistant who is a hard worker,bilingual and multi-tasker with exceptional phone, scheduling, and documentation skills. Reliable and ambitious self-starter looking for a position as an Administrative Assistant with a growing company where she can put her diverse background to good use. When it comes to supporting daily activities as well as [Action] to improve the program, I'm a productive team player.
Overview
8
8
years of professional experience
Work History
Crew Manager
McDonald's Restaurant
Tramway NC
12.2023 - 06.2024
- Implemented quality control measures to ensure consistent delivery of high-quality products or services from the crew members under my supervision.
- Boosted productivity by setting clear goals and expectations for each crew member.
- Evaluated and adjusted team priorities in response to changing business needs, ensuring all essential tasks were completed promptly and efficiently.
- Established positive relationships with clients, fostering long-term partnerships for future projects.
- Enhanced team performance with regular training sessions and evaluations.
- Improved crew efficiency by implementing streamlined workflows and processes.
- Elevated client satisfaction by ensuring projects met all specifications and quality standards.
Crew Team Member
Walmart
Sanford, NC
11.2022 - 06.2023
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Assisted fellow crew members during peak hours, ensuring smooth operations without compromising quality standards.
- Completed transactions accurately while maintaining superior cash handling skills and following security protocols.
- Contributed to a safe work environment by strictly adhering to company health and safety regulations at all times.
- Assisted other team members to achieve goals.
- Trained new employees by demonstrating tasks and coaching during daily activities.
BDC Representative
JT Auto Group
Sanford
02.2022 - 11.2022
- Took charge of client correspondence and kept track of all tracking and communications.
- Made a least 107 outbound calls per shifts creating new business.
- Met daily and met monthly goals
Assistant Manager
Cricket Wireless
Fayetteville, NC
06.2018 - 02.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Customer Representative
Time Warner Cable
Fayetteville, NC
05.2016 - 03.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
- Handled high call volumes efficiently without sacrificing quality of interaction or resolution success rate.
- Maintained accurate records of all client interactions through diligent use of CRM systems, allowing for targeted follow-ups and efficient customer history referencing.
- Streamlined communication channels for improved customer service response times and overall efficiency.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Boosted sales revenue by skillfully promoting diverse service options.
- Managed difficult customer interactions calmly and effectively, reducing escalation levels and maintaining company reputation.
- Identified opportunities for upselling or cross-selling products during interactions, increasing overall revenue generation.
- Trained new employees on company policies and procedures, ensuring consistent delivery of high-quality customer support.
- Participated in ongoing professional development opportunities to stay current on best practices and industry trends.
- Assisted customers in navigating company website features, leading to increased online sales conversions.
- Used Software to prepare memos, correspondence and reports.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved accounting, service and delivery concerns.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
High School -
Terry Sanford High School
Fayetteville, NC06.2006
Skills
- Keyboarding skills
- Meeting support
- Multi-line phone systems
- Office administration
- Supply ordering
- Management Services Center
- Customer service
- Retail store support
- International sales support
- Scheduling
Language skills
Spanish
Full Professional
English
Full Professional
Timeline
Crew Manager
McDonald's Restaurant
12.2023 - 06.2024
Crew Team Member
Walmart
11.2022 - 06.2023
BDC Representative
JT Auto Group
02.2022 - 11.2022
Assistant Manager
Cricket Wireless
06.2018 - 02.2019
Customer Representative
Time Warner Cable
05.2016 - 03.2018
High School -
Terry Sanford High School