Ayla Perez
Sanford
Summary
Dynamic crew trainer with expertise in customer service and employee training at Chipotle Restaurant. Enhanced team performance and morale through effective feedback and leadership. Proficient in POS systems and safe food handling, consistently exceeding service standards. Recognized for building strong relationships and driving continuous improvement, a
Offering strong leadership and communication skills, eager to learn and grow in collaborative environment. Contributes to understanding of training principles and team dynamics, delivering practical solutions and support. Ready to use and develop organizational and teamwork skills.
Overview
3
3
years of professional experience
Work History
Crew Trainer
Chipotle Restaurant
Lake Mary, FL
08.2025 - Current
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations and cleanliness protocols.
- Monitored food preparation processes to maintain quality and consistency.
- Provided feedback to team members to improve performance and morale.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Cashier
Target
Casselberry, FL
08.2023 - 01.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced at end of shifts.
- Assisted customers with inquiries, providing exceptional service and support.
- Handled product returns and exchanges in accordance with store policies.
- Organized merchandise displays to enhance product visibility and sales.
- Collaborated with team members to ensure smooth daily operations.
- Adhered to safety protocols while operating equipment and handling cash.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Cashier
Walmart
Sanford,FL
12.2022 - 07.2023
- Participated in training sessions to enhance knowledge of products and services.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Server/FOH Team Member
Kekes Breakfast Cafe
Sanford, FL
10.2022 - 05.2023
- Provided excellent customer service, ensuring timely and accurate order delivery.
- Assisted with menu recommendations, enhancing guest dining experience.
- Trained new staff on service protocols and menu knowledge, promoting team cohesion.
- Adapted quickly to high-pressure situations during peak hours, maintaining composure and efficiency.
- Processed payments accurately using point-of-sale system, ensuring swift transactions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with kitchen staff to coordinate efficient meal preparation and service flow.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
Education
High School Diploma -
Winter Springs High School
Winter Springs, FLSkills
- Customer service
- Employee training
- Cash handling
- Team leadership
- Active listening
- Safe food handling
- Food safety understanding
- POS systems
- Kitchen sanitation
- Opening and closing procedures
- Product knowledge
- Continuous improvement
- Restaurant standards
- Policies and procedures
- Attention to detail
- Relationship building
Languages
Spanish
Native or Bilingual
Timeline
Crew Trainer
Chipotle Restaurant
08.2025 - Current
Cashier
Target
08.2023 - 01.2025
Cashier
Walmart
12.2022 - 07.2023
Server/FOH Team Member
Kekes Breakfast Cafe
10.2022 - 05.2023
High School Diploma -
Winter Springs High School