Maritza Manzanares
Indianapolis,IN
Summary
Bilingual college student adept at greeting customers, multitasking, and communication skills, as well as strengths in handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Offering excellent communication and good judgment.
Overview
2
2
years of professional experience
Work History
Customer Service Cashier
Lowe's
11.2023 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
Front End Associate
Walmart
08.2022 - Current
- Translating important information to spanish-speaking customers; helping co-workers communicate with spanish-speaking customers
- Guiding guests into self-checkout and providing assistance when needed
- Standing for long periods of time while attending customers quickly and accurately.
Front End Team Member
Chick-Fil-A
03.2022 - 08.2022
- Minimize customer wait time while delivering superb customer service and accuracy during transition
- Engaged customers in friendly and genuine conversations throughout each transition
- Handled cash register operations and cash transactions in an efficient manner.
Sales Associate
Five Below
10.2021 - 03.2022
- Stock supplies during store open hours while being available to attend to customers' needs; Staging merchandise for the sales floor
- Frequently handled merchandise, moving or lifting up to 25 pounds as well as performing store maintenance
- Informed customers about current or upcoming restock of popular merchandise, store activities, and events.
Education
Bachelor of Arts - Psychology
Indiana University Indianapolis
Indianapolis, IN02.2027
High School Diploma -
Herron High School
05.2023
Skills
- Spanish Fluency
- Active Listening
- Attention to detail
- Problem-Solving
- Training and Mentoring
- Customer inquiries
- Google Apps (Google Docs, Sheets, Slides)
- Microsoft Office Suite
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Lowe's
11.2023 - Current
Front End Associate
Walmart
08.2022 - Current
Front End Team Member
Chick-Fil-A
03.2022 - 08.2022
Sales Associate
Five Below
10.2021 - 03.2022
Bachelor of Arts - Psychology
Indiana University Indianapolis
High School Diploma -
Herron High School