Maritza Martinez
Charlotte,NC
Summary
Service Leader at Dairios with a proven track record in resolving escalated customer complaints and fostering teamwork. Skilled in coaching and mentoring, I enhance team performance while delivering exceptional communication. My financial acumen supports strategic decision-making, ensuring client trust through consistent commitment and effective collaboration.
Overview
3
3
years of professional experience
Work History
Service Leader
Dairios
07.2022 - Current
- Resolved escalated customer complaints effectively, ensuring mutual satisfaction.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
Education
GED -
High Point Central
High Point, NC06.2021
Skills
- Team management
- Exceptional communication
- Coaching and mentoring
- Financial acumen
Timeline
Service Leader
Dairios
07.2022 - Current
GED -
High Point Central
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