Maritza Orellano
Wesley Chapel
Summary
Results-driven Network Support Specialist with 5+ years of experience ensuring reliable connectivity and optimizing network performance in corporate environments. Skilled in troubleshooting network, hardware, and software issues with expertise in Cisco wireless and networking fundamentals (TCP/IP, DHCP, DNS). Proven ability to implement and maintain network infrastructure, deploy IT assets, and support enterprise-wide projects. Strong organizational and communication skills enable effective collaboration and seamless branch connectivity. Committed to delivering secure, high-performing networks and driving continuous improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
End User Support Specialist
Granite Solutions Groupe, Inc.
07.2025 - Current
- Provide primary network support for Raymond James branches, ensuring reliable connectivity through SD-WAN (Palo Alto ION), UPS systems, Cisco wireless, and user access.
- Monitor, troubleshoot, and implement network infrastructure to maintain optimal performance.
- Collaborate with the network team to resolve issues and enhance branch connectivity.
- Demonstrate strong technical expertise, ownership of tasks, and a commitment to continuous skill development.
Senior I.T. Specialist / Systems Administrator / Sergeant
US ARMY
11.2020 - 03.2025
- Provided expert desktop support by diagnosing and resolving OS, software, and hardware issues, minimizing downtime and ensuring high user satisfaction.
- Configured and maintained network infrastructure, ensuring reliable communication and connectivity across the organization.
- Set up and deployed desktops and laptops, ensuring seamless integration with the company network and adherence to system requirements.
- Administered user account management through Active Directory, maintaining data integrity, security, and user access control.
- Utilized strong interpersonal and communication skills to provide excellent customer service, fostering teamwork and effectively translating complex technical information into understandable language for endusers.
Network Operations Technician / Specialist
US ARMY
11.2019 - 11.2020
- Ensured reliable communication for 316 tactical assemblages across 110 missions.
- Achieved over 98% data reliability through effective network operations management.
- Delivered expert technical support during Camp Arifjan Earth Terminal modernization project.
- Facilitated installation of advanced technology systems with cross-functional team collaboration.
- Enhanced security and operational effectiveness by developing network policies and procedures.
Education
Associate of Applied Science - Information Technology – Networking
Purdue University Global
11.2020
Skills
- Communication and Problem Solving
- Service Desk Support
- Managing User Accounts/Compliance
- Network Infrastructure/Configurations
- Palo Alto Firewalls
- Routing/Switching Environments
- Hardware/End Point Devices
- Customer Service
- Network troubleshooting
- Technical issues analysis
Accomplishments
· ETA Fiber Optic Installer [2020 – Present]
· CompTIA Security+ [2022 - Present]
· Fortinet Certified Associate 7.4 [2024]
· Fortinet Certified Fundamentals – Introduction to the Threat Intelligence Landscape 2.0 [2024]
· Fortinet Certified Fundamentals – Getting Started in Cybersecurity 2.0 [2024]
Certification
- ETA Fiber Optic Installer [2020 – Present]
- CompTIA Security+ [2022 - Present]
- Fortinet Certified Associate 7.4 [2024]
- Fortinet Certified Fundamentals – Introduction to the Threat Intelligence Landscape 2.0 [2024]
- Fortinet Certified Fundamentals – Getting Started in Cybersecurity 2.0 [2024]
Languages
Spanish
Native or Bilingual
Timeline
End User Support Specialist
Granite Solutions Groupe, Inc.
07.2025 - Current
Senior I.T. Specialist / Systems Administrator / Sergeant
US ARMY
11.2020 - 03.2025
Network Operations Technician / Specialist
US ARMY
11.2019 - 11.2020
Associate of Applied Science - Information Technology – Networking
Purdue University Global