Jason Leonardo
End User Support Specialist
Harrodsburg,KY
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
21
21
years of professional experience
Work History
End User Support Specialist
S&K Mission Support
05.2022 - 05.2023
- Continuously checked Active Directory data, use logins and file permissions to monitor data safety and end-user efficiency.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Maintained master RMS list of users across various platforms, and direct and remote access points.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Maintained servers and systems to keep networks fully operational during peak periods.
IT Specialist/System Administrator
Google, Avigilon
01.2019 - 09.2022
- AWS/Cloud, Suites, Joinery, TeamViewer, Rockbot Dashoboard, Trend Micro, , Cisco/Meraki, PayCom, Kronos, Ring Central, Fastenal, Adobe, Domo, Chrome Mgmt for Printers, Printer Maintenance/service mgmt of Brother, Xerox, Epson Epson Wide Format
- Cabling CAT 5/6, Fiber, Coax
- Eiratech Robotic Systems and Software, inventory mgmt
- Re-image PC/laptop/ThinkCenters
- Manage Chrome devices Software multiple monitor viewing
- Map printers from server to individual office and Other out of scope tasks required and or asked to do.
Owner/Operator
Chrome Eagle Telecom
01.2015 - 01.2019
- Fresh install, additional drops, repair, maintenance, servers, alarm Systems, POS install and upgrades, CAT5/6, Fiber, Coax, POTS/25 Pair, firewall installs Tier III support and more.
Tool Technician
Home Depot
01.2014 - 01.2015
supervisor
Resume Con, U.S. Army
01.2002 - 01.2004
- For the rental department
- Oversaw the rentals and Repairs/Maintenance of all tools from pneumatic to small engine machines
- Ordered Parts and product for the department and in charge of scheduling
- 1st Infantry Division, 1st Squadron of the 4th U.S
- Cavalry C-Troop, CMR 464, APO AE 09226, :
- Qualified in Military Operations in Urban Terrain (MOUT); trained in Operations and Personnel Management; trained in Operational Security (OPSEC); trained in Subversion and Espionage Directed against the Army (SAEDA); qualified Expert Rifleman; Rear Detachment Sergeant of the Guard-in-Charge; trained in Supply and Support; responsible for daily physical fitness regiments and certified Combative Instructor for platoon and squad
- Certified in all Officer positions as a first responder
- Please ask for more duty and qualification info if you prefer.
Education
Organizational Security and Management
Phoenix University Online
2013
undefined
Morehead State University
2008
High School Diploma - undefined
Rockcastle County High School
1997
Skills
- Critical Thinking
- Tracking and Documentation
- IT Diagnostics
- Workforce Planning
- Hardware and Software Repair
- Computer System Diagnostics Software
- Organizational Skills
- Desktop Partitioning Software
- Reading Comprehension
- Complex Problem-Solving
- Active Listening
- First Level Support
- Data Connectivity
- Hardware Repair
- File Management Software
- Troubleshooting
Affiliations
Association of the United States Army (AUSA), American Legion, Disabled American Veterans (DAV), 82nd Airborne Division Association, Veterans of Foreign Wars (VFW), National Rifle Association (NRA).
Video software & gaming
Greetings all,
My name is Jay (Jason). I'm reaching out to you today b/c my contract ended
w/ S&K Mission Support, which contracted me out for the DOE (Dept of Energy).
I am highly motivated and skilled in troubleshooting, communicating well with
end users, and working directly as well as remotely with the client. I can provide
a letter of recommendation from my manager at S&K who fell under ETAS,
and then PPPO or DOE. I want to be a part of an organization that ensures a
spot for me in the future until the time comes for me to retire. I'm fiercely loyal
and motivated to do excellent work for my employer! I look forward to talking
with you. Thank you for your time and consideration.
P.S. I was at the end of the "Q Clearance" process as my position ended.
Timeline
End User Support Specialist
S&K Mission Support
05.2022 - 05.2023
IT Specialist/System Administrator
Google, Avigilon
01.2019 - 09.2022
Owner/Operator
Chrome Eagle Telecom
01.2015 - 01.2019
Tool Technician
Home Depot
01.2014 - 01.2015
supervisor
Resume Con, U.S. Army
01.2002 - 01.2004
Organizational Security and Management
Phoenix University Online
undefined
Morehead State University
High School Diploma - undefined
Rockcastle County High School
Similar Profiles
Aidan HudgellAidan Hudgell
Fixed/mobile guard at GWFS Multinational Mission SupportFixed/mobile guard at GWFS Multinational Mission Support
David C. ElkingtonDavid C. Elkington
Principal Training Specialist, Instructional Design & Development at Mission Support and Test Services (MSTS), DOE/NNSA ContractorPrincipal Training Specialist, Instructional Design & Development at Mission Support and Test Services (MSTS), DOE/NNSA Contractor
Jasmine ByrneJasmine Byrne
Associate of Information Technology Intern at Mission Support and Test Services LLCAssociate of Information Technology Intern at Mission Support and Test Services LLC
Kendra StoneKendra Stone
Lead Host of Guest Experience at Four Roses DistilleryLead Host of Guest Experience at Four Roses Distillery
Alyson CocanougherAlyson Cocanougher
Pharmacist at CVS PharmacyPharmacist at CVS Pharmacy