Matthew Law
Monticello,IA
Summary
Dynamic IT professional with over 12 years of experience in enterprise technology, specializing in optimizing IT operations and fostering innovation. Demonstrated ability to adapt and learn quickly, consistently pushing boundaries to achieve operational excellence. Core competencies include systems administration, technical support, and project management. Seeking to leverage diverse skills to enhance efficiency and collaboration within a forward-thinking organizations.
Overview
5
5
years of professional experience
Work History
End User Support Specialist
Epiroc Drilling Solutions
Delhi, IA
10.2024 - Current
- Set up equipment for employee use, performing cutover activities for SBD sites.
- Answered incoming teams, tickets, and those seeking assistance with technical issues.
- Identified, diagnosed, and resolved technical problems related to computer systems, networks, and specialty applications.
- Participated in team meetings to discuss project updates and progress towards completion goals.
- Offered guidance regarding best practices when using various technologies.
- Travel to SBD sites for Hypercare and Cutover activities.
Senior IT Consultant
Field Nation
Monticello, Iowa
01.2022 - 10.2024
- As needed, contractor for IT needs in the Midwest and the US as needed.
- Ranging from small one off projects, to months of work across multiple states.
- Insight Global, Dell, HPE, Service Express, HCL, Pepsi Co. etc.
- Everything from single small parts replacement (SFP, HDD failure, etc.) to data center cutovers and site project management for multi-state network/PC refresh projects.
- Collaborated with other teams such as Network Administration and Systems Engineering when needed for complex tasks.
- Conducted routine maintenance activities on servers, storage systems, networking equipment and other components located in the Data Center.
- Performed troubleshooting and repair of server, network, storage, power, cooling and other data center related hardware components.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Coordinated with vendors in order to resolve hardware or software issues impacting operations in a timely manner.
- Installed new servers, switches and other equipment in the data center following best practices.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
IT Support Specialist
HCL/SBD
Delhi, IA
05.2020 - 01.2022
- On-site IT support of the Paladin Brands/Iowa locations.
- Hardware (on-site and off-site) – Laptops, Desktops, and Servers/Switches.
- All Networked onsite equipment (Cisco 3650 thru 9500)
- Network & Firewall operations – Vendors & Internal Teams
- Support Onsite/Offsite L2 Service Desk/User Needs for 500+ Users.
- Everyday Support: AD, RDP, ServiceNow, Infor, Lenovo, Ricoh.
- Monitored system performance to ensure optimal operations.
- Created and implemented new troubleshooting processes, improving efficiency and customer satisfaction while reducing costs.
- Served as first point of contact for incoming technical service calls and emails.
- Provided technical support to clients via phone, email, and remote access.
- Documented all customer interactions and resolutions in the ticketing system for future reference and reporting.
- Maintained an inventory of all IT equipment in the organization.
Low Voltage Technician
Midwest AcuTech
Dubuque, IA
11.2019 - 05.2020
- Collaborated with other tradespeople on multi-disciplinary projects involving low voltage systems.
- Configured network switches, routers and wireless access points.
- Calibrated instruments used in testing low voltage systems.
- Created wiring diagrams for new installations or modifications to existing systems.
- Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
- Repaired damaged wires or cable assemblies within a variety of electrical enclosures.
- Performed termination of cables including Cat5E, Cat6 and coaxial cables for various systems.
- Terminated and spliced single-mode and multi-mode fibers using fusion splicing techniques.
- Laid out cabling plans and ran through buildings to desired locations.
- Established and modified networks and computers at Mercy One medical facilities.
Education
Data Center Tech Certificate - Information And Communication Technology
NICC
Peosta, IA04-2020
Skills
- Remote technical support
- Operating systems
- Network configuration
- IT diagnostics
- Service Now Ticketing systems
- Software installation
- System administration
- Network troubleshooting
- Desktop support
- Cisco IOS-XE, Brocade Fastiron, Dell DNOS
- LAN/WAN
- Incident management
- User support
- Project management
Timeline
End User Support Specialist
Epiroc Drilling Solutions
10.2024 - Current
Senior IT Consultant
Field Nation
01.2022 - 10.2024
IT Support Specialist
HCL/SBD
05.2020 - 01.2022
Low Voltage Technician
Midwest AcuTech
11.2019 - 05.2020
Data Center Tech Certificate - Information And Communication Technology
NICC
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