Maritza Ortiz
Melrose Park,IL
Summary
Experienced professional with a strong background in collections, customer service, and data entry. Exceptional interpersonal and problem-solving skills facilitate effective mediation of customer disputes and ensure timely payment collection. Proficient in providing efficient and satisfactory solutions to customers while maintaining a high level of professionalism.
Overview
14
14
years of professional experience
Work History
Credit and Collections Analyst
Reyes Coca-Cola Bottling
02.2024 - Current
- Manage collections for large B2B grocery chain accounts, ensuring timely payments and customer satisfaction
- Collaborate with the sales team and finance departments to resolve discrepancies and ensure smooth account management
- Handle credit blocking/unblocking processes to facilitate smooth transactions
- Utilize SAP and High Radius for consolidating accounts and processing payments
- Monitor collection portals to ensure accurate and timely payment processing
Credit and Collections Analyst
SEKO Worldwide, LLC
06.2022 - 01.2024
- Oversaw accounts receivable functions, working with various departments to verify and record transactions
- Ensured payments were applied accurately and promptly across both international and domestic invoices
- Conducted collections for overdue invoices, adhering to payment terms
- Worked closely with sales reps, stations, and billing departments to reconcile accounts and resolve issues
- Applied payments to manifests and tracked collections through pivot tables and Cargoweis & Redna system
Collections Specialist
PLS Financial Solutions
08.2010 - 06.2022
- Managed high-volume consumer and B2B collections, averaging over 100 calls per day, both inbound and outbound
- Trained department staff in effective collection techniques, ensuring all FDCPA compliance training was completed
- Consistently exceeded monthly collection goals through effective negotiation and relationship-building
- Conducted skip tracing to locate responsible parties for overdue balances
- Maintained accurate records and sent out collection letters to resolve outstanding balances
Education
Associate of Science - Criminal Justice
Blackhawk Technical College
Janesville, WI06-2010
Skills
- Risk mitigation
- Cash flow management
- Credit monitoring
- Accounts receivable management
- Skip tracing
- Portfolio management
- Credit risk assessment
- Dispute resolution
- High risk account reviews
- Credit analysis
- Term negotiation
Languages
Spanish
Native or Bilingual
Timeline
Credit and Collections Analyst
Reyes Coca-Cola Bottling
02.2024 - Current
Credit and Collections Analyst
SEKO Worldwide, LLC
06.2022 - 01.2024
Collections Specialist
PLS Financial Solutions
08.2010 - 06.2022
Associate of Science - Criminal Justice
Blackhawk Technical College
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