Maritza Salas-Salgado
Mesa,AZ
Overview
5
5
years of professional experience
Work History
Sr. Loan Officer
OneMain Financial
Mesa, AZ
11.2022 - 11.2023
- Facilitated smooth processes by delivering exceptional customer service.
- Conducted periodic loan reviews to ensure compliance with established policies.
- Verified client financial details to assess creditworthiness and loan eligibility.
- Identified cross-sell opportunities during client meetings with existing customers and prospects.
- Developed loan contracts and clarified terms to clients for better understanding.
Account Representative
Mariner Finance
Avondale , AZ
01.2022 - 11.2022
- Oversaw accounts receivable, including collection efforts on delinquent accounts.
- Reviewed loan applications and informed applicants of additional documentation requirements.
- Responded to customer inquiries regarding rates, products, and loan application statuses.
- Evaluated and processed loan applications, providing clear explanations for decisions.
- Managed new leads and pursued referral business through consistent follow-ups.
Assistant Manager
Curo Management
Mesa , AZ
08.2019 - 12.2021
- Delivered leadership and mentoring to new employees, enhancing understanding of company programs.
- Ensured compliance with safety regulations and company policies across all operations.
- Collaborated with management to formulate strategic plans for achieving business objectives.
- Resolved issues efficiently while maintaining accuracy in monetary transactions.
- Balanced daily cash deposits and vault inventory, achieving zero error rate.
- Managed loan pipeline, ensuring timely progress towards closing deadlines.
Grocery Front End Manager/Cashier
Smart And Final
Mesa, AZ
08.2018 - 08.2019
- Resolved customer complaints, ensuring complete satisfaction through effective solutions.
- Maintained professionalism under pressure, successfully diffusing tense situations.
- Acknowledged by senior management for delivering outstanding customer service.
- Balanced cashier drawers accurately and efficiently, ensuring financial integrity.
Education
High School Diploma -
Sun Valley High School
Mesa, AZ05-2017
Skills
- Loan processing
- Credit analysis
- Regulatory compliance
- Customer service
- Contract development
- Problem resolution
- Attention to detail
- Verbal and written communication
- Multitasking
- Financial advisory
- Cross-selling
- Cash handling
- Professionalism and courtesy
Languages
Spanish
Limited
Timeline
Sr. Loan Officer
OneMain Financial
11.2022 - 11.2023
Account Representative
Mariner Finance
01.2022 - 11.2022
Assistant Manager
Curo Management
08.2019 - 12.2021
Grocery Front End Manager/Cashier
Smart And Final
08.2018 - 08.2019
High School Diploma -
Sun Valley High School