Maritza Santos
Sanford,NC
Summary
Results-driven professional with over 9 years of work experience, proven knowledge of leadership, problem-solving, team building, and a solid track record in delivering quality work. I have led teams to achieve profit gains and excel in company metrics. I've consistently demonstrated strong communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. My aspirations are to drive results, motivate and develop individuals, provide excellence, and be a contributor of knowledge to create a successful team.
Overview
9
9
years of professional experience
Work History
Customer Experience Supervisor I
JCPenney
Durham, NC
2022.12 - Current
- Conducts recruitment process for new hires, including job postings, interviews and onboarding.
- Drives results in key company metrics, such as credit, sales profit, and customer service.
- Provides coaching and guidance to team members regarding best practices for delivering exceptional customer experiences.
- Maximizes sales and service by ensuring that staff is scheduled appropriately.
- Evaluates team opportunities and assists in projects to drive growth and profit
Sales Floor Supervisor
JCPenney
Hampton, VA
2020.02 - 2022.11
- Led team in planning and execution of merchandise sets and visuals
- Oversaw store recovery efforts and fitting room processes
- Trained and developed jcp.com fulfillment team
- Monitored sales in Women's', Women's Accessories/Lingerie, Footwear and Mattresses/Windows departments
Cashier Supervisor
JCPenney
Hampton, Virginia
2019.10 - 2020.02
- Led and developed all front-end cashiers to meet store metrics such as credit, sales profit, gift card sales and customer service.
- Assisted in scheduling staff shifts according to business needs while ensuring adequate coverage at all times.
- Resolved customer complaints quickly and professionally.
- Maintained cash wraps stocked and organized.
Merchandise Assistant
JCPenney
Sanford/Durham, North Carolina
2017.07 - 2019.10
- Assisted Sales Floor Supervisor with planning and execution of merchandise sets and visuals
- Assisted with the execution of door to floor processes, including inventory management, such as RFID, shoe mis-mate scans, and defective processes
- Assisted with OMNI-Channel processes by picking and packing jcp.com orders
- Provided customer service by modeling company standards
Sales Associate
JCPenney
Sanford, NC
2016.08 - 2017.07
- Helped with purchases, and signed customers up for rewards and credit programs.
- Helped customers find specific products, answered questions, and offered jcp.com.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Completed daily recovery tasks to keep areas clean and neat.
Education
High School Diploma -
Lee County High School
Sanford2015-06
Some College (No Degree) -
Earlham College
RichmondSkills
- Team training and development
- Customer service
- Communication
- Staff recruitment
- Merchandising
- Critical thinking
- Problem solving
- Business reporting
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Customer Experience Supervisor I
JCPenney
2022.12 - Current
Sales Floor Supervisor
JCPenney
2020.02 - 2022.11
Cashier Supervisor
JCPenney
2019.10 - 2020.02
Merchandise Assistant
JCPenney
2017.07 - 2019.10
Sales Associate
JCPenney
2016.08 - 2017.07
High School Diploma -
Lee County High School
Some College (No Degree) -
Earlham College