Maritza Vargas
Manteca,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Branch Manager
Lendmark Financial Services
04.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Senior Loan Consultant
Lendmark Financial Services
05.2020 - 04.2023
- Improved loan processing efficiency by streamlining procedures and implementing new software tools.
- Overcame loan processing challenges through creative problem-solving techniques, ultimately ensuring client satisfaction and successful funding outcomes.
- Collaborated with underwriting teams to expedite the approval process and secure funding for clients in a timely manner.
- Mentored junior consultants in industry best practices, enhancing their knowledge and skillsets.
Loan Consultant
OneMain Financial Services
09.2015 - 05.2020
- Increased client retention rates by offering exceptional service and fostering strong relationships.
- Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
- Exceeded sales goals through proactive networking and lead generation initiatives.
- Interviewed prospective customers to discuss financial goals and means surrounding personal loans.
Customer Service Representative
United Furniture
06.2010 - 09.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
Education
Associate of Arts - Criminal Justice
Heald College
Stockton, CA08.2014
High School Diploma -
Ronald E. Mcnair High School
Stockton, CA06.2010
Skills
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
Languages
Spanish
Professional Working
Timeline
Branch Manager
Lendmark Financial Services
04.2022 - Current
Senior Loan Consultant
Lendmark Financial Services
05.2020 - 04.2023
Loan Consultant
OneMain Financial Services
09.2015 - 05.2020
Customer Service Representative
United Furniture
06.2010 - 09.2015
Associate of Arts - Criminal Justice
Heald College
High School Diploma -
Ronald E. Mcnair High School