Maritza Rubi Hernandez
Orlando,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Copart Inc
Orlando, FL
12.2020 - 12.2023
Provide exceptional customer service to internal and external customers.
Offers solutions that aid and facilitate good customer service experience.
Answer multi-line telephone in a professional manner.
Face to face customer interaction.
Received and process payments.
Able to multi- task in a hectic and stressful situations.
Remote Customer Service Rep
Faneuil
Orlando, FL
08.2019 - 07.2020
Take inbound and outbound calls to set up gas services in homes and businesses for the state of Illinois.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Resolved customer complaints with empathy.
Education
Medical Assisting
Sanford Brown Institute
Orlando, FL05.2011
Skills
Excellent customer service and attitude
Ability to multi task in a very fast pace environment
Bilingual
Attention to detail
Information Security
Paperwork processing
Product knowledge
Team player
Filing
Cash handling
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Copart Inc
12.2020 - 12.2023
Remote Customer Service Rep
Faneuil
08.2019 - 07.2020
Medical Assisting
Sanford Brown Institute