Microsoft Teams
MARIUM KHAN
Lawrenceville,NJ
Summary
An ambitious, hardworking, qualified Technical Support Specialist with proficiency of helpdesk and customer service experience. Provides comprehensive Product and Technical Service support. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Highly organized and thorough with good planning and problem-solving abilities with excellent diagnostics and repair abilities, strong attention to detail with vast methodical approaches.
Overview
6
6
years of professional experience
4
4
Languages
Work History
TECHINCAL SUPPORT SPECIALIST
ABBOTT LABORATORIES
11.2021 - Current
- Resolved diverse range of technical issues across multiple healthcare systems and applications for customers and end-users across various time zones.
- Configuration and installation assistance of hardware, devices and software to set up work stations to streamline workflows for healthcare employees.
- Fielded average of 30 inbound phone calls to deliver support and remotely resolve service issues.
- Quickly learned new skills , software, application and instrumentation and applied them to daily tasks, improving efficiency and productivity.
- Assisted customers in identifying issues and explained technical information in clear terms to non-technical individuals to promote better understanding and solutions to restore service and functionality.
MEDICAL LAB TECHNOLOGIST- INTERN
CENTRA STATE MEDICAL CENTER
04.2022 - 07.2022
- Perform technical laboratory functions including chemistry, hematology, urinalysis and immunology, and microbiology.
- Understand reporting test results following clinic protocols alerting providers and/or nurses about abnormal
results. - Ensure quality control in collecting specimens, ensure appropriate sampling and maintain
accurate record keeping. - Comply with all laboratory policies and OSHA regulations related to safety, cleanliness and
infection control. - Managed cohesive, searchable database with obtained information, experimental characteristics and observations, as well as recommended actions and initiative plans.
- Collaborated with biopharmaceutical manufacturers to stay current on product features and intended functionality.
- Increased and improved knowledge of Lab Informatics System and EMR software by engaging in available trainings and seminars.
Relationship Banker
Bank Of America
07.2020 - 11.2021
- Worked with clients to address and respond to client and partnership management issues.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Implemented and trained clientele on latest technological innovations, applications, and hardware for financial management
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Client Service Representative
Santander Bank Us
08.2018 - 07.2020
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Identified sales opportunities and referred customers to branch partners in financial services.
Supervisor
CVS Pharmacy
08.2017 - 08.2018
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workflow to improve employee time management and increase productivity.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Education
ASSOCIATE OF APPLIED SCIENCE - MEDICAL
LABORATORY TECHNOLOGY
Associate of Science - Biology
Mercer County Community College
BACHELOR OF SCIENCE - CLINICAL LABORATORY SCIENCE
THOMAS EDISON
STATE UNIVERSITY
09.2023
High School Diploma -
Lawrence High School
Lawrence, NJ06.2015
Skills
- Adaptability and Flexibility
- Troubleshooting and Diagnosing
- Collaborative Team Player
- Hospital/Laboratory Informatics
- Hardware and Software Upgrades and Configuration
- Regulatory Compliance and Documentation
- Performance Optimization
- Remote Technical Assistance
- Customer Service
- Laboratory Science
- Laboratory Technology
- Biopharmaceutical
- Financial Services
- Sales
- Retail
- Management
Quote
Questions confine answers. When there are no longer questions, answers are no longer bound by them.
Lao Tzu
Software
MS Office
Citrix Workspace
Five9 Call Center Cloud Service
Salesforce
Zoom
Social Media
Rocketware , IT automation solutions
Laboratory Informatics
Data Management System
Hospital Informatics
Certification
Global Business Standards
Enterprise Security
Business Conduct
HIPAA Privacy and Security
Ethics and Compliance
Medical Laboratory Science
Phlebotomy
Timeline
MEDICAL LAB TECHNOLOGIST- INTERN
CENTRA STATE MEDICAL CENTER
04.2022 - 07.2022
TECHINCAL SUPPORT SPECIALIST
ABBOTT LABORATORIES
11.2021 - Current
Relationship Banker
Bank Of America
07.2020 - 11.2021
Client Service Representative
Santander Bank Us
08.2018 - 07.2020
Supervisor
CVS Pharmacy
08.2017 - 08.2018
ASSOCIATE OF APPLIED SCIENCE - MEDICAL
LABORATORY TECHNOLOGY
Associate of Science - Biology
Mercer County Community College
BACHELOR OF SCIENCE - CLINICAL LABORATORY SCIENCE
THOMAS EDISON
STATE UNIVERSITY
High School Diploma -
Lawrence High School