MARIVETTE JUAREZ
Loma Linda,CA
Summary
A 10+ year Professional Care coordinator specialist Skilled at communicating, organizing and solving problems to raise the stature and rankings of health care facilities. Well-trained offering vast experience in medical operations, excellent interpersonal communication skills and the organizational savvy to run a hospital and or clinic facility smoothly. Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
azul vision
Redlands , California
08.2023 - Current
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Ran credit card batches and balanced deposits on daily basis.
- Referred patients to appropriate professionals and services.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Answered patient questions and fielded complaints to resolve issues.
- Obtained proper authorization and identification to release confidential medical records.
- Utilized technology and specialized software to maximize productivity.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Scheduled patient appointments over phone and in person, maximizing productivity.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
- Registered patients by verifying records to update computer system and patient charts.
- Applied HIPAA privacy and security regulations while handling patient information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Explained various admission forms and policies, acquiring signatures for consent.
Dietitian
Loma Linda Medical Center
Loma Linda , California
10.2022 - 07.2023
- Worked with food service personnel to update patient meal programs and public cafeteria menus.
- Notified registered dietician of individuals identified as high-risk.
- Developed diets to meet nutritional requirements for people with special conditions.
- Guided individuals in food selection, preparation or menu planning based upon nutritional needs.
- Recognized by management for providing exceptional customer service.
- Understood and followed oral and written directions.
- Planned and completed group projects, working smoothly with others.
- Helped individuals manage chronic illnesses with dietary management strategies.
- Calculated nutritional requirements to assess adequacy of diet and nutrition support.
Care Coordinator Specialist
Borrego Health - Desert Hot Springs Community Health Center Main Campus
Desert Hot Springs , CA
12.2013 - 08.2022
- Resource management expertise Independent judgment and decision making
- CPR certification
- MEDISOFT proficient
- Bilingual (Spanish)
- Organized
- Medicare and Medicaid applications Excellent verbal communication, Obtained documents, clearances, certificates and approvals from local, state and federal agencies
- Scheduling appointments with established PCP If patient does not have a PCP, finding a
- PCP that accepts the patient\'s insurance and scheduling an appointment in the appropriate time frame
- Scheduling appointments for patient\'s primary care physician\'s preferences and coordinating the specialist referral based on patient\'s insurance needs
- Responding to physician requests for patient charts, labs, referral documents, etc
- Confirming patient arrival at specialist appointments and tracking the patient\'s care direction after the appointment
- Verifying insurance, Helped applicant enroll in medical and cal-fresh and Government programs
Certified Enrollment Counselor, Registered Respiratory Therapist II Team Lead
Life Care Solutions
San Bernardino , CA
09.2012 - 04.2013
- Confirmed accurate completion of forms/reports for the admission, transfer and/or discharge of each resident
- Established staff schedules and assignments based on facility needs and equipment availability
- Educated staff on state and federal statutes, rules and regulations governing home care services
- Investigated and reported issues relating to patient care or conditions that might hinder patient well-being
- Certified that equipment and supplies were properly maintained for quality patient care and safety.
Medical front office
DR Ahmad MD
Indio , CA
10.2011 - 08.2012
- Analyzed departmental documents for appropriate distribution and filing
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
- Monitored vital signs, such as blood pressure and pulse
- Followed safe lifting techniques and individual resident lifting instructions
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Provided pre- and post-operative care
- Maintained a clean, healthy and safe environment
- Obtained information about clients\' medical history, drug history, complaints and allergies
- Answered patient calls for care and feeding.
Medical Front Office
Focus On You
Palm Desert , CA
08.2011 - 10.2011
- Answered and managed incoming and outgoing calls while recording accurate messages
- Ordered and distributed office supplies while adhering to a fixed office budget
- Maintained a clean reception area, including lounge and associated areas
- Obtained signatures for financial documents and internal and external invoices
- Screened all visitors and directed them to the correct employee or office
- Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials
- Processed monthly reports for department performance
- Scheduled patient admissions and discharges.
Dietitian
Loma Linda Medical Center
Loma Linda , CA
Education
Associate of Arts - Medical Front Office
Mayfield College
Cathedral City, CA01.2011
Associate of Science - Medical Billing
Fortis Institute
Grand Prairie, TX01.2009
Skills
- ICD-10 (International Classification of
- Disease Systems)
- Records maintenance professional
- Understands insurance benefits
- Medical terminology expert
- Office support (phones, faxing, filing)
- Close attention to detail
- Attention to detail
- Patient scheduling
- Case Management
- Insurance Practices
- Documentation
- Scheduling
- Healthcare operations
- Goal Setting
- Claims Processing
- Medical Terminology
- Database coordination
- Organizational Skills
- Patient Education
- Strategic Planning
Timeline
Patient Service Representative
azul vision
08.2023 - Current
Dietitian
Loma Linda Medical Center
10.2022 - 07.2023
Care Coordinator Specialist
Borrego Health - Desert Hot Springs Community Health Center Main Campus
12.2013 - 08.2022
Certified Enrollment Counselor, Registered Respiratory Therapist II Team Lead
Life Care Solutions
09.2012 - 04.2013
Medical front office
DR Ahmad MD
10.2011 - 08.2012
Medical Front Office
Focus On You
08.2011 - 10.2011
Dietitian
Loma Linda Medical Center
Associate of Arts - Medical Front Office
Mayfield College
Associate of Science - Medical Billing
Fortis Institute
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