Summary
Overview
Work History
Education
Skills
baking, cooking, gardening
baking, cooking, gardening, cleaning and reading the bible and some other self-help books
Additional Information
Timeline
Generic

Marivic Gujilde

Summary

Accomplished Business Owner and Supervisor with a proven track record at AniMarie Spa and Salon, enhancing customer satisfaction and team productivity through exceptional customer service and attention to detail. Leveraged customer relations and operational management skills to drive success and foster a positive work environment. Demonstrates a driven and determined approach, consistently achieving and exceeding set goals.

Overview

19
19
years of professional experience

Work History

Retail Business Owner

V.M.O General Merchandise
04.2011 - 11.2017

I own and manage my retail business , Oversees the daily operation and sales , doing a repacking various dry goods products .

  • Developed strong relationships with vendors, negotiating favorable terms for product purchases and deliveries.
  • Established strong customer relationships through excellent communication and attentive service.
  • Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.

Supervisor of Operations

AniMarie Spa and Salon
08.2008 - 08.2011
  • Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
  • Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
  • Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
  • Established clear expectations for team members, fostering a positive work environment through open communication and accountability.

Retail Worker

Family Business
09.2001 - 03.2007
  • Implemented creative merchandising displays that effectively showcased products while capturing consumer attention in retail environments.
  • Developed strong relationships with retail partners, ensuring smooth communication and increased business opportunities.
  • Increased product exposure by negotiating prime shelf placements in retail stores.
  • Conducted inventory checks for retail products, ensuring availability of best-selling items.
  • Collaborated with suppliers to negotiate favorable pricing agreements, ensuring competitive retail prices for customers.

Lounge Bar Waitress

Magsaysay Maritime Corporation
04.1999 - 01.2000
  • Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
  • Cleared plates and utensils, cleaned table and chairs and prepared new place settings.
  • Supported a positive work environment by collaborating with colleagues, assisting them when needed, and contributing to team morale.
  • Served alcoholic and non-alcoholic beverages in bar environment.
  • Communicated with guests to record orders and assess needs.
  • Collected dirty flatware and glassware to deliver to sanitizing station.

Front Desk Receptionist

The Hotel Mario Davao
08.1998 - 03.1999
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Collected room deposits, fees, and payments.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Enhanced guest experience by maintaining welcoming and organized reception area.
  • Contributed to team effort by accomplishing related results as needed, fostering collaborative work environment.
  • Facilitated smooth communication between departments by accurately relaying messages and information.

Education

Bachelor Of Science In Commerce - Marketing

University of The Immaculate Conception
Philippines
10.1999

Skills

  • Customer Service
  • Customer Relations
  • Attention to Detail
  • Driven and Determined

baking, cooking, gardening

During the pandemic 

baking, cooking, gardening, cleaning and reading the bible and some other self-help books

My baking started during pandemic and when i happened to post it on my FB wall , one of my fellow collective choir order a sweet delicacy dessert and from then on, I was started taking orders and making different kinds of filipino delicacy. At the same time cooking different dishes as im getting orders as well, so that's what keep me busy the year. 

When we move to Downey got the opportunity of planting flowers and pouring water on flowers pots , cleaning and doing household chores. I also love reading the bible and inspiring books during my leisure time. 

I also volunteer every weekend Sunday church services at Saddleback church since 2018.

Additional Information

I had my On Job Training (OJT) experienced at Philippine Long Distance Telephone Company (PLDT Inc.) during summer of 1996 as a customer service . Im responsible for encoding, filing, answering telephone calls and inquiries.

Handling customer complaints and processing customer telephone service applications. Attending customer of their account billing payment.

Timeline

Retail Business Owner

V.M.O General Merchandise
04.2011 - 11.2017

Supervisor of Operations

AniMarie Spa and Salon
08.2008 - 08.2011

Retail Worker

Family Business
09.2001 - 03.2007

Lounge Bar Waitress

Magsaysay Maritime Corporation
04.1999 - 01.2000

Front Desk Receptionist

The Hotel Mario Davao
08.1998 - 03.1999

Bachelor Of Science In Commerce - Marketing

University of The Immaculate Conception
Marivic Gujilde