Marivic Santos
Gabaldon
Summary
Dynamic leader with a proven track record of enhancing operational excellence and organizational leadership at Self-employed. Skilled in strategic planning and operations management, I have successfully increased customer satisfaction and improved team productivity. Expert in leadership team building and adept at crisis management, I consistently deliver results that exceed employer expectations.
Overview
19
19
years of professional experience
Work History
Presidente Ng Kababaihan
Self-employeed
01.2017 - 01.2024
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
Barangay Coordinator
Self-employeed
03.2005 - 03.2017
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
Education
Bachelor of Science - Agricultural
Sabani Estate Agricultural College
Sawmill, Gabaldon, Nueva Ecjja01.1998
Skills
- Leadership Team Building
- Organizational Leadership
- Strategic Planning
- Operational Excellence
- Operations Management
- Sales and Marketing
Accomplishments
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Achieved [Result] through effectively helping with [Task].
Timeline
Presidente Ng Kababaihan
Self-employeed
01.2017 - 01.2024
Barangay Coordinator
Self-employeed
03.2005 - 03.2017
Bachelor of Science - Agricultural
Sabani Estate Agricultural College
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