Marivic Sheldon
Petersburg,MI
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management. Proven skills in supporting warehouse operations by keeping accurate records and checking shipments. Detail-oriented in evaluating products, processing paperwork and coordinating movements around warehouse locations. Familiar with operating equipment and staying on top of maintenance demands. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Productive stock management professional equipped to handle continuous, physically demanding work keeping merchandise and materials ready for use. Reliable in meeting demand and operating equipment safely. Brings strong focus on teamwork and customer satisfaction. Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
Overview
9
9
years of professional experience
Work History
Warehouse Lead
Windom Holdings ( Mighty Auto Parts )
6911 Summerfield Rd. Petersburg, MI
04.2021 - Current
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Supervised warehouse operations by managing employees during shifts.
- Used hand-held scanners and physical logs to accurately track item movements.
- Double checked records, daily reports, and inventory transactions to identify and correct variances.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Optimized space utilization within the warehouse by regularly reorganizing storage layouts based on inventory needs.
- Followed verbal and written instructions to properly move and ship products.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Picked and packed order items.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Received new stock and input values into computer system.
- Followed orders precisely for correct items, sizes and quantities.
- Managed timely and effective replacement of damaged or missing products.
Kroger Pick up Lead
Kroger
Dundee, MI
08.2015 - 03.2021
- Led efforts toward achieving sustainability certifications participated industry events stay informed emerging trends technologies.
- Maintained accurate records of cultivation activities to track progress and inform future decision-making processes.
- Improved post-harvest handling processes to extend shelf life and maintain product quality during transportation and storage.
- Enhanced plant health by regularly scouting for pests and diseases, and taking appropriate corrective actions.
- Conducted regular staff meetings to address challenges, discuss successes, share knowledge, set goals, and improve teamwork among growing staff members.
- Reduced production costs through efficient space utilization, minimizing waste, and maximizing resource efficiency.
- Worked cross-functionally research development marketing departments ensure alignment cultivation goals company objectives.
- Evaluated employee performance against established benchmarks for continuous improvement within the grower team.
- Reduced inventory shrinkage by conducting regular audits and monitoring retail store operations.
- Trained new retail employees on store merchandising standards and best practices, enhancing overall team effectiveness.
- Led a team of retail associates to achieve sales targets and deliver outstanding customer experiences.
- Mentored junior staff members on best practices in retail sales, improving overall team performance.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Florist
Kroger
Dundee, MI
08.2015 - 03.2021
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Prepared potted plants and bouquets based on customer requirements.
- Utilized floral design techniques to craft unique floral arrangements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Maintained fresh inventory through proper rotation, storage, and display methods.
- Ensured store cleanliness and visual appeal by regularly maintaining displays, workspaces, and retail areas.
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
- Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Provided customers with care directions for flower arrangements.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Demonstrated attention to detail when assembling bouquets or installations for various settings such as churches or event venues.
- Showcased creativity and skill in developing innovative designs that garnered positive reviews from customers and colleagues alike.
- Nurtured flowers to maintain quality and promote longevity.
- Prepared new flower and greenery shipments for arrangement by stripping leaves below waterline, cutting new flowers, mixing flower food solutions and filling floral containers with food solutions.
- Trained staff on proper techniques in arranging flowers and customer service skills.
- Increased sales revenue with exceptional customer service and upselling techniques.
- Optimized workflow efficiency by organizing tools/materials necessary for specific projects in advance.
- Trained new employees on company policies, procedures, design techniques, and customer service best practices.
- Proficient in utilizing floral design software to create custom arrangements.
Produce Clerk
Kroger
Dundee, MI
08.2015 - 02.2021
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Trained new employees to provide knowledge of proper produce handling and rotation procedures.
Education
High School Diploma -
Bislig City National High School
Bislig City, Philippines05.2011
Skills
- Supervisory Experience
- Order Picking
- Product Packaging
- Shipping and receiving
- Warehouse functions
- Performance Improvement
- Warehouse Operations
- Labor scheduling
- Teamwork and Collaboration
- Motivated Team Player
- Data Entry
- Packing and shipping
- Warehouse Safety
- Time Management
- Decision-Making
- Mentoring and training
- Forklift safety and operation
- Shipment Receiving
- Quality Control
- Inventory Replenishment
- Loading and unloading
- Forklift Operation
- Merchandise Stocking
- Inventory counting
- Safety Procedures
- Inventory Monitoring
- Order Filling
- Stocking and Replenishing
- Critical Thinking
- Organization and Categorization
- Shipment Preparation
- Equipment Operation
- Data Processing
- Storage Organization
- Customer Relationships
- Inventory Audits
- Staff Training
- Order Fulfillment
- Merchandising and Display
- Stocking
- Stockroom Maintenance
- Work Area Maintenance
- Shipment Inspection
- Product identification
- Product Labeling
- Warehousing functions
- Product restocking
- Pallet arrangement
- Heavy Lifting
Timeline
Warehouse Lead
Windom Holdings ( Mighty Auto Parts )
04.2021 - Current
Kroger Pick up Lead
Kroger
08.2015 - 03.2021
Florist
Kroger
08.2015 - 03.2021
Produce Clerk
Kroger
08.2015 - 02.2021
High School Diploma -
Bislig City National High School