Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Marivonne Telesa

Fife

Summary

Personable and dependable with keen sense for customer service and effective communication. Possesses foundational knowledge of banking procedures and cash handling, including proficiency in basic financial transactions and account management. Dedicated to providing exceptional service and ensuring customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Bank Teller

Territorial Bank of American Samoa
03.2023 - 12.2024
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Educated customers on banking products, enabling them to make informed decisions about their finances.

Personal Bank Teller

ANZ
04.2021 - 12.2021
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Processed customer transactions promptly, minimizing wait times.
  • Counted and packaged currency and coins.
  • Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
  • Logged cashier's checks and other transactions to maintain accurate account records.

Office Assistant

Department of Youth and Womens Affairs
06.2017 - 09.2017
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
  • Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
  • Expedited document processing with accurate data entry and timely filing.

Education

High School Diploma -

TAFUNA HIGH SCHOOL
PAGO PAGO, AS
06-2018

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Deposit and withdrawal management
  • Cash counting
  • Customer relationship development
  • Listening and comprehension
  • Data entry efficiency
  • Teller support
  • Problem-solving
  • Time management
  • Clear communication
  • Rapid 10-key data entry

Accomplishments

    I was hired and introduced to the banking professions at ANZ without any experience in 2021. I resigned early due to family emergencies. I started serving as a personal teller for 3 months and was promoted to serve and fulfill business transactions. I applied again later on with the second employer, Territorial Bank of American Samoa and from observance and skills I had gained, I was promoted to a business teller in less than 2 months in the consumer field. I was rewarded for being reliable and being a team player around, I managed to master most of other banking activities aside from serving transactions, processing deposits and withdraws and maintaining cash; such as logging and issuing cashiers checks, temporary checks, process international and domestic wire transfers, and completing daily reports. I superintended our teller line of both the consumer and business line. I trained new recruits and helped them set up in position. I am able to multitask and be the best team player whether it is my responsibility or not, and these are my best skills.

Certification

  • Frontline, Territorial Bank of American Samoa - March 13, 2023 - December 4, 2024

Languages

English
Limited Working

Timeline

Bank Teller

Territorial Bank of American Samoa
03.2023 - 12.2024

Personal Bank Teller

ANZ
04.2021 - 12.2021

Office Assistant

Department of Youth and Womens Affairs
06.2017 - 09.2017

High School Diploma -

TAFUNA HIGH SCHOOL
Marivonne Telesa