Mariya Kitzmiller
New Oxford,Pennsylvania
Summary
High-performing Operations Manager with over 3 years of experience delivering successful improvements for business operations, profitability and team development. Resourceful project manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Driven and Reliable with a Strong ability to thrive in a fast pace environment. Team oriented mentality with strong communication skills.
Overview
6
6
years of professional experience
Work History
Operations Manager
Crothall Health care
Wayne, PA
08.2020 - Current
- Address client concern's quickly and communicate effective action plans to continue providing high quality service.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared staff work schedules and assigned team members to specific duties.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- organize and ensure timely Delivery of supplies to all 20 buildings on a weekly Basis.
Adams County
CleanerFilters
Gettysburg , PA
03.2018 - 06.2020
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Sanitized all restroom fixtures including sinks, toilets, urinals, mirrors, walls and floors.
- Inspected facilities regularly for signs of wear or damage.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation.
- Facilities included, Adams county Court house, Adams 911 Dispatch and Adams County Prison.
Education
New Oxford Senior High School
New Oxford, PA05.2007
Skills
- Contract Management
- Organizational Management
- Production
- Building Management
- Maintenance Planning
- Inventory Management
- Performance Reporting
- Customer Service
- Onboarding and Orientation
- Multi-Site Operations
- Building and Facility Management
- Client Relations
- Operations Monitoring
References
References available upon request.
Timeline
Operations Manager
Crothall Health care
08.2020 - Current
Adams County
CleanerFilters
03.2018 - 06.2020
New Oxford Senior High School
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