Mariyah Allen
2054 East 57th Street ,NY
Summary
Dedicated PCA with a proven track record at True Care Agency, skilled in individualized care planning and compassionate communication. Enhanced patient comfort and satisfaction through effective de-escalation techniques and staff training. Committed to fostering independence and wellbeing, while collaborating with healthcare teams to achieve optimal patient outcomes.
Overview
2026
2026
years of professional experience
Work History
PCA
True Care Agency
Brooklyn, NY
03.2024 - Current
- Trained new staff on best practices for patient care and safety protocols.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Improved patient comfort by providing compassionate and attentive care.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
PCA
Helping U Homecare
Manhattan, NY
04.2021 - Current
- Provided compassionate personal care to enhance client comfort and wellbeing.
- Assisted clients with daily living activities, fostering independence and dignity.
- Monitored and documented client health status, ensuring timely communication with healthcare professionals.
- Developed individualized care plans in collaboration with families and healthcare teams.
- Implemented process improvements that enhanced efficiency of daily caregiving tasks.
- Led workshops on effective communication strategies for interacting with clients with diverse needs.
- Advocated for client rights and preferences, promoting a person-centered approach to care.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Monitored vital signs and reported changes in patient condition to medical professionals promptly.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
Sales Associate
Pandora
Brooklyn, PA
03.2022 - 12.2024
- Collaborated with team members to achieve daily sales targets and improve overall performance.
- Engaged with customers through various channels to enhance brand loyalty and retention efforts.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Sales Associate
Foot Locker
Manhattan, NY
05.2022 - 05.2024
- Assisted customers in selecting footwear and apparel based on individual preferences.
- Maintained product displays to ensure an organized and visually appealing store layout.
- Processed sales transactions efficiently, handling cash and electronic payments accurately.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new associates on product knowledge, sales techniques, and store procedures.
- Monitored inventory levels, restocked shelves, and reported discrepancies to management.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Cashier Team Lead
Whole Food Market
Manhattan, NY
08.2020 - 05.2022
- Supervised daily cash operations to ensure accuracy and efficiency in transactions.
- Trained and mentored new cashiers on customer service standards and operational procedures.
- Resolved customer inquiries and complaints effectively, enhancing overall satisfaction.
- Implemented process improvements to streamline checkout operations and reduce wait times.
- Monitored inventory levels at checkout, ensuring product availability for customers.
- Developed training materials for ongoing employee development in cashiering best practices.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Developed strong relationships with repeat customers through friendly service interactions.
- Worked with floor team and managers to meet wide range of customer needs.
Cashier Floor Supervisor
Dunkin' Donuts
Brooklyn, NY
2017 - 05.2020
- Assisted customers with transactions and inquiries, ensuring a positive shopping experience.
- Maintained accurate cash register operations, including handling cash and processing card payments.
- Collaborated with team members to organize merchandise displays for increased customer engagement.
- Trained new cashiers on operational procedures and customer service standards.
- Monitored inventory levels at the checkout area, reporting low stock to management promptly.
- Supported store promotions by informing customers about ongoing sales and loyalty programs.
- Resolved customer complaints effectively, fostering trust and customer retention in the store.
- Implemented efficient checkout processes to reduce wait times during peak hours.
- Maintained a clean, organized, and well-stocked checkout area for optimal customer experience.
- Developed strong relationships with customers, fostering loyalty and repeat business opportunities.
- Enhanced customer satisfaction by providing efficient and accurate transactions.
- Collaborated with store management to develop strategies for improving sales performance and meeting revenue goals.
- Evaluated cashier performance regularly through reviews, identifying areas for improvement or further training required.
- Enhanced teamwork among employees by organizing regular meetings to discuss challenges faced on the job.
Education
Associate of Arts -
Borough of Manhattan Community College
New York (City), NY07.2021
High School Diploma - Music
Brooklyn High School of The Arts
Brooklyn, NY06.2018
Skills
- Vital sign monitoring
- Individualized care planning
- De-escalation techniques
- Compassionate communication
- Staff training and development
- Health assessment documentation
- Team collaboration
- Problem resolution strategies
- Time management skills
- Empathy in caregiving
- Active listening
- Calm under stress
- Daily living assistance
- Customer service excellence
Languages
ASL
Professional Working
Timeline
PCA
True Care Agency
03.2024 - Current
Sales Associate
Foot Locker
05.2022 - 05.2024
Sales Associate
Pandora
03.2022 - 12.2024
PCA
Helping U Homecare
04.2021 - Current
Cashier Team Lead
Whole Food Market
08.2020 - 05.2022
Cashier Floor Supervisor
Dunkin' Donuts
2017 - 05.2020
Associate of Arts -
Borough of Manhattan Community College
High School Diploma - Music
Brooklyn High School of The Arts