Mariyah J. Thompson
Cincinnati
Summary
Dedicated, customer-focused professional with a proven track record of maintaining safe and welcoming environments in fast-paced settings. Exceptional communication skills and meticulous attention to detail enhance the ability to effectively address customer needs. Known for remaining calm and composed during critical situations while consistently adhering to site-specific policies and procedures. Committed to fostering positive interactions and ensuring high standards of service delivery.
Overview
4
4
years of professional experience
Work History
Illuminations Specialist
Cincinnati Zoo & Botanical Garden
07.2025 - Current
- Assist with setup and string-light installation for CZBG events.
- Support seasonal attractions and visual presentation to meet CZBG standards.
- Bring memorable experiences to life through careful planning, setup, and execution.
- Adapt quickly to various needs and weather conditions in an outdoor environment.
- Provide friendly and professional support to guests, vendors, and team members.
Certified Training Associate
Piada Italian Street Food
01.2023 - 01.2025
- Conducted comprehensive training sessions for new hires on company policies, food preparation techniques, and customer service standards. Facilitated ongoing training and development for existing staff to improve performance and maintain high standards while providing constructive feedback and coaching. Assisted in resolving customer complaints and issues promptly and effectively to maintain a high level of customer satisfaction. Demonstrated exceptional customer service skills and trained staff to deliver the same level of service. Assisted in daily operational tasks, such as maintaining a clean, sanitized and organized work environment while prioritizing positive throughput and accurate orders. Promptly followed the best practices to enhance workflow efficiency and reduce waste.
Shipping, Receiving, and Security Associate
Ohio Union
01.2023 - 01.2024
- Received and processed incoming shipments and collected invoices while inspecting product quality. Unloaded pallets using pallet jacks and disposed of cardboard using a large baler. Monitored premises, responded to system alarms, and carefully unloaded food product shipments. Transported and delivered shipments greater than 60 lbs on average.
Documentary Editorial Intern
The Ohio State University
01.2022 - 01.2024
- Editing segments of an Ohio State-produced documentary on the Mardi Gras Indians of New Orleans, and conducting in-depth and on-site research on Mardi Gras Indian culture. Proficient in editing via Adobe Premiere Pro and Microsoft Office.
Education
Bachelor of Arts - Geographic Information Systems
The University of Cincinnati
Cincinnati, OH08-2027
Skills
- Concentrated and observant
- Effective team collaboration
- Effective problem-solving under pressure
- Skilled in interpersonal collaboration
- Rapid learner
- Data entry, Adobe Premiere Pro, Microsoft Office, ArcGIS Pro
Timeline
Illuminations Specialist
Cincinnati Zoo & Botanical Garden
07.2025 - Current
Certified Training Associate
Piada Italian Street Food
01.2023 - 01.2025
Shipping, Receiving, and Security Associate
Ohio Union
01.2023 - 01.2024
Documentary Editorial Intern
The Ohio State University
01.2022 - 01.2024
Bachelor of Arts - Geographic Information Systems
The University of Cincinnati