Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic
Mariyah Warren

Mariyah Warren

Columbus

Summary

Customer service and sales expert who identifies client needs and delivers solutions to problems. Able to build and maintain optimal relationships with supervisors and peers in order to achieve goals and maximize productivity. Follows policies, procedures, and guidelines to assure consistent quality. Maintains patient privacy and confidentiality.

Overview

10
10
years of professional experience
1
1
Certification

Work History

RETAIL SALES MERCHANDISER/CUSTOMER SERVICE/BRAIDER

Total Glamorous Beauty Salon
02.2015 - Current
  • Maintain up-to-date knowledge of store policies regarding payments, returns, and exchanges.
  • Organize weekly sales reports for the sales department to track product success.
  • Create new processes and systems for increasing customer service and satisfaction.
  • Schedule hair appointments, field customer phone calls, and stock shelves.
  • Pay close attention to customer interactions and use active listening skills to determine customer needs.
  • Braider

CUSTOMER ENGAGEMENT SPECIALIST/DATA ENTRY

Carenet Healthcare
02.2024 - 01.2025
  • Responded to customer requests for products, services, and company information.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Access the member’s adherence and concerns.
  • Check to see if member is taking medication and also picking up medication that’s prescribed.

SALES ASSOCIATE / CUSTOMER SERVICE REPRESENTATIVE

DIRECTV
08.2016 - 04.2024
  • Input customer information into the system and schedule DIRECTV services.
  • Make calls to discuss installments, remind customers of dates, and set up details of customer packages.
  • Remote (Driver)

PCA

ComForcare Home Care
01.2023 - 03.2024
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
  • Maintained clean and safe environment to promote patient safety and comfort.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Documented patient information and care activities in electronic health record.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.

PRODUCTION WORKER

SMP Automotive
08.2023 - 02.2024
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Organized work to meet demanding production goals.
  • Resolved issues quickly to maintain productivity goals.
  • Supported machine operators in setup and operation of production equipment resulting in efficient runs.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Volunteered for additional assignments during peak work periods to keep tasks on schedule.
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Managed inventory levels and restocked supplies to keep up with high production needs.
  • Collaborated with other departments to optimize production workflows.
  • Organized and prepared workstations and materials needed for operations to maximize productivity.
  • Met production targets and tight deadlines by collaborating closely with team members.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Made sure that products were produced on time and are of good quality.
  • Inspected products and machines to maintain quality and efficiency.
  • Reviewed production schedules and streamlined processes.

PHARMACY CARE REPRESENTATIVE

BroadPath Healthcare Solutions
01.2023 - 08.2023
  • Answer phones and direct calls.
  • Refill prescriptions.
  • Maintain patient files.
  • Place orders for supplies, pharmaceuticals and equipment.
  • Monitor inventory levels.
  • Package and arrange shipments to patients.
  • Arrange for customers to speak with pharmacists if they have questions or concerns.
  • Remote

MEMBER SERVICE REPRESENTATIVE

BroadPath Healthcare Solutions
11.2022 - 01.2023
  • Inbound member service representative reviewing/educating members on member information, plan/benefit information, coverage and overview of plans.
  • Explain plans, procedures, protocols, benefits, services, and any other necessary information to the members (and occasionally providers) who telephone the Member Services Department.
  • Adhere to all call metrics as set forth by the client including Schedule Adherence, Average Handling Time, After Call Work and CSAT scores (Customer Satisfaction Scores) if applicable.
  • Ensure compliance with Broad Path, Client, and HIPAA regulation.
  • Remote

CUSTOMER SERVICE REPRESENTATIVE (REMOTE)

Conduent
07.2018 - 02.2021
  • Troubleshoot devices, set appointments, and schedule call-backs.
  • Respond to customer inquiries and resolve problems in a timely manner to ensure efficient customer service.

PRODUCT SUPPORT ASSOCIATE / CUSTOMER SERVICE (REMOTE)

Sitel
04.2018 - 02.2020
  • Answer phones from TurboTax customers.
  • Send emails, assist through screen-sharing, and troubleshoot customer accounts, maintaining confidentiality.

Education

Surgical Tech -

East Mississippi Community College
Mayhew, MS

Medical Office and Billing Specialist - undefined

Ultimate Medical Academy

High School Diploma - undefined

Columbus High School
Columbus, MS
05.2014

Skills

  • Customer support
  • Medical Billing
  • Medical Administrative
  • Patient Registration
  • Medical Terminology
  • Medical Records Management
  • Meaningful Use
  • Medical Practice Management Systems
  • Introduction to CPT
  • ICD-9-CM
  • ICD-10-CM Coding
  • Charge Entry
  • Payment Posting
  • Denials
  • Appeals
  • Referrals
  • Accounts Receivable
  • Electronic Health Records (EHR)
  • Electronic Medical Records (EMR)
  • Greenway
  • Insurance Verification
  • Reimbursement Systems
  • Medical Basics and Healthcare Claim Cycle
  • Healthcare Payers
  • Managed Care (HMO, PPO, POS)
  • Medicare / Medicaid Government Payers
  • Third Party Payers
  • HIPAA Compliance
  • Medical Charts
  • Basic Anatomy & Physiology

Certification

  • CPR
  • PCA

LANGUAGES

English
Professional Working

Timeline

CUSTOMER ENGAGEMENT SPECIALIST/DATA ENTRY

Carenet Healthcare
02.2024 - 01.2025

PRODUCTION WORKER

SMP Automotive
08.2023 - 02.2024

PCA

ComForcare Home Care
01.2023 - 03.2024

PHARMACY CARE REPRESENTATIVE

BroadPath Healthcare Solutions
01.2023 - 08.2023

MEMBER SERVICE REPRESENTATIVE

BroadPath Healthcare Solutions
11.2022 - 01.2023

CUSTOMER SERVICE REPRESENTATIVE (REMOTE)

Conduent
07.2018 - 02.2021

PRODUCT SUPPORT ASSOCIATE / CUSTOMER SERVICE (REMOTE)

Sitel
04.2018 - 02.2020

SALES ASSOCIATE / CUSTOMER SERVICE REPRESENTATIVE

DIRECTV
08.2016 - 04.2024

RETAIL SALES MERCHANDISER/CUSTOMER SERVICE/BRAIDER

Total Glamorous Beauty Salon
02.2015 - Current

Medical Office and Billing Specialist - undefined

Ultimate Medical Academy

High School Diploma - undefined

Columbus High School

Surgical Tech -

East Mississippi Community College

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Mariyah Warren