Mariyana Sharenkova
Boca Raton,USA
Summary
Customer service professional with proven team leadership experience and a knack for effective communication. Demonstrated ability to boost sales and streamline inventory management, resulting in increased efficiency and reduced discrepancies. Passionate about leveraging problem-solving skills and adaptability to enhance client satisfaction and achieve organizational goals.
Experienced with property transactions, client consultations, and market research. Utilizes effective communication skills to build client relationships and close deals efficiently. Track record of leveraging negotiation tactics and industry knowledge to achieve client satisfaction.
Results-driven real estate professional with proven track record in property transactions and client satisfaction. Adept at market analysis, negotiation, and sales strategy, consistently delivering optimal outcomes. Strong team collaborator known for adaptability and reliability, ensuring seamless operations and client experiences. Highly skilled in communication, marketing, and client relationship management.
Overview
18
18
years of professional experience
Work History
Realtor
Signature Int'l Real Estate
03.2020 - Current
- Eager to learn quickly and work diligently, demonstrating strong work ethics and punctuality in all tasks.
- Facilitate property transactions, achieving measurable sales growth through effective client engagement.
- Conduct market analysis to provide clients with accurate property valuations, enhancing decision-making.
- Negotiate contracts, ensuring optimal terms for clients and fostering long-term relationships.
- Coordinate property showings, resulting in increased client interest and successful sales.
- Utilize CRM tools to track client interactions, improving follow-up efficiency and client satisfaction.
- Eager to learn quickly and work diligently, consistently meeting deadlines and demonstrating strong problem-solving abilities.
- Assisted clients in buying and selling residential properties, ensuring smooth transactions.
- Conducted market research to provide clients with current property trends and pricing insights.
- Coordinated property showings and open houses, enhancing client engagement and interest.
- Utilized CRM software to manage client relationships and track leads efficiently.
- Collaborated with lenders, inspectors, and contractors to facilitate timely closings for clients.
- Attended industry networking events to expand professional contacts and increase referral opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and accurately.
Counter Manager, Beauty Advisor
Dillards
12.2007 - 04.2020
- Eager to learn quickly and work diligently, always punctual and dedicated to delivering high-quality results.
- Led a team of associates, boosting sales by 20% through effective customer engagement and personalized service.
- Streamlined inventory management processes, reducing stock discrepancies by 15% and improving overall efficiency.
- Facilitated cross-departmental communication, enhancing team productivity and achieving store targets consistently.
- Implemented meticulous merchandising strategies, ensuring product displays were visually appealing and maximized sales.
- Led daily operations for cosmetics counter, ensuring exceptional customer service and product knowledge.
- Trained and mentored new team members on sales techniques and inventory management.
- Developed promotional strategies to enhance product visibility and drive sales growth.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Managed inventory levels, optimizing stock to meet customer demand while minimizing excess.
- Collaborated with vendors to coordinate product launches and special events at the counter.
- Resolved customer inquiries and complaints effectively, fostering positive shopping experiences.
Education
Master - Industrial management
01.2002
Skills
- Team Leadership
- Inventory Management
- Communication
- Merchandising
- Problem-Solving
- Time Management
- Adaptability
- Client relations
- Contract negotiation
- Strong negotiation skills
- Comparative market analysis
- Property marketing
- Tech-savvy mindset
- Negotiation
Languages
English
Russian
Macedonian
Custom section
- Pacesetter from 2009 until 2019 for excellent customer service and sales
- Top producer for total transaction 2021-2023
Timeline
Realtor - Signature Int'l Real Estate
03.2020 - Current
Counter Manager, Beauty Advisor - Dillards
12.2007 - 04.2020
Technical University - Master, Industrial management