Mariza Guillen Torres

• Assisted clients in completing loan applications and gathering necessary documentation.
• Evaluated creditworthiness of applicants using established financial criteria.
• Communicated loan options and terms to clients, ensuring understanding of processes.
• Collaborated with underwriters to expedite loan approval timelines.
• Developed strong relationships with clients to enhance customer satisfaction and retention.
• Processed loan files efficiently, ensuring accuracy and adherence to company standards.
• Conducted thorough borrower assessments to determine appropriate loan products based on individual needs and qualifications.
• Enhanced customer satisfaction through prompt communication and timely resolution of inquiries and concerns.

• Assisted clients in understanding mortgage products and application processes.
• Evaluated financial documents to determine eligibility for mortgage loans.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Processed loan applications efficiently to ensure timely approvals and closings.
• Collaborated with underwriting teams to streamline documentation review procedures.
• Maintained up-to-date knowledge of industry regulations and company policies.
• Analyzed complex financial data to determine appropriate loan options for clients based on their unique circumstances.

Originating Residential and Commercial Loans, processing and fulfillment, Inbound and outbound telemarketing on daily basis.

• Supervised loan personnel and motivated to maintain customer service and performance standards.
• Developed and maintained relationships with customers, lenders and other third parties.
• Identified opportunities to cross-sell and upsell loan products to customers.
• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
• Attended networking events to build professional relationships within the local community, generating increased leads.