Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Marizabell Gomez

Ontario,CA

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times.

Overview

3
3
years of professional experience

Work History

Host and Assistant

Violet Rooster
06.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Worked effectively in fast-paced environments.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Waitress

Jikan Japanese Restaurant
02.2022 - Current
  • Memorized all appetizers, rolls, drinks, as well as entrees 75+ items
  • Increased sales significantly by upselling higher-end products to customers.
  • Trained new servers
  • Opened and prepped while managing restaurant
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Expo

Gina's Kitchen and Catering
01.2024 - 06.2024
  • Coordinating food orders and making sure they're correct
  • Making sure FOH and BOH are on the same page
  • Cleaned the establishment and work areas
  • Running food and helping guests in need
  • Memorized menu
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
  • Making sure orders are sent in a timely manner
  • Took to-go and phone orders and also packed for third party orders

Education

Colony High School

California State University - Fullerton

Skills

  • Customer Service
  • Team Collaboration
  • Multitasking proficiency
  • Effective Time Management
  • Adaptable to change
  • Detail Oriented
  • POS Software
  • Seating arrangements
  • Up-selling techniques
  • Food safety understanding

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Host and Assistant

Violet Rooster
06.2024 - Current

Expo

Gina's Kitchen and Catering
01.2024 - 06.2024

Waitress

Jikan Japanese Restaurant
02.2022 - Current

Colony High School

California State University - Fullerton

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Marizabell Gomez