Marjean Wilson

I handled all of the work reviews for the office. All work reviews were handled timely and efficiently. I worked the internet hearings and sent them to the hearings office. I reviewed the internet claims and either sent the to the correct Social Insurance Specialist or sent out letters explaining what was needed to process their claim. I worked whatever management assigned me to work.

• Assisted clients with completion of applications and paperwork.
• Communicated with people from various cultures and backgrounds on application process.
• Followed guidelines when reviewing applicant data to determine eligibility for benefits.
• Interviewed applicants and explained scope of different available benefits.
• Skilled at working independently and collaboratively in a team environment.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Scheduled appointments with applicants to gather information and explain benefits processes.

• Assisted clients with completion of applications and paperwork.
• Communicated with people from various cultures and backgrounds on application process.
• Followed guidelines when reviewing applicant data to determine eligibility for benefits.
• Interviewed applicants and explained scope of different available benefits.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Scheduled appointments with applicants to gather information and explain benefits processes.

• Responded to customer calls and emails to answer questions about benefits.
• Assisted beneficiaries in completing various forms used by Social Security.
• Mentored new trainees.
• Furnished information, advice and instructions on the many different programs Social Security administers.
• Investigated discrepancies in the receipt of monthly benefits and solved problems dealing with suspensions and terminations.
• Helped claimants identify their needs and referred them to the appropriate organizations the supplied such services.