Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Stephen Franco

Sugar Land,Texas

Summary

Licensed insurance agent - specializing in auto claims and licensed with the states of Texas, Oklahoma, and Wyoming, and New Mexico. Experience in working claims in a multitude of states. Sales associate and account manager – Face to face interaction with customers in major retailers signing up multiple residential customers with better energy services. Experience in training and interview other sales representatives. Pest Control Technician – Achieving and maintaining personal trust with the owners and rental community. Providing solutions for elimination of pests. Sales Associate - Maintained an organized record of sales and innovated ways to increase sales, even exceeded company sales goals.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Insurance Claims Agent/ GEICO ICS Specialist

GEICO
Katy, TX
06.2022 - 06.2024
  • Responsible for handling claims in all unlicensed states and four licensed states
  • Familiarity with different state auto insurance laws due to working claims in the majority of states
  • Licensed for Texas, New Mexico, Oklahoma, and Wyoming
  • Handle and solve complex claims that require critical thinking to determine liability
  • Collect evidence and determine liability with any state I am licensed with and with unlicensed states
  • Review and handle complex coverage conditions, reviewing policy language, and coordinate with underwriting and our investigations unit
  • Handle property damage, collision, comprehensive, and rental coverages within a claim.

Reliant Energy Sales Account Manager

Premier Marketing Concepts
Houston, TX
06.2020 - 06.2022
  • Responsible for new customer acquisition for Reliant energy in major retailers
  • Responsible for training new individuals and teaching them to hone their skills at sales
  • Responsible for interviewing potential candidates for our sales positions
  • Responsible for following up with new customers with their new service.

Pest Control Technician

ENVIROSMART Multifamily Pest Solutions
Houston, TX
05.2019 - 06.2020
  • Responsible for assessing pest control needs with each client
  • Determine methods that would be the most effective depending upon the type of pest
  • Identified pest issues, placed traps and bait and removed pests after extermination
  • Detailed written reports, identifying sanitation and structural issues that could result in pest activity.

Pest Control Technician

Academic Pest Control
Houston, TX
03.2017 - 04.2019
  • Learned and applied critical thinking to identify source of problem and provide pest elimination solutions
  • Follow State protocol when applying pesticides.

Rug Salesman

Home collection contracted by Gallery Furniture
Richmond, TX
11.2016 - 03.2017
  • Maximized profit opportunities by managing time, employees and resources to meet sales objectives
  • Consistently top salesman in entire company for entire November to March tenure
  • Averaged $7,000 in sales per week.

Rug Salesman

Home Collection contracted by Gallery Furniture
Richmond, TX
06.2015 - 07.2016
  • Maximized profit opportunities by effectively managing time and resources to meet sales objectives
  • Number one in sales eight months out of the year.

Package Loader and Unloader

UPS
Stafford, TX
03.2016 - 06.2016
  • Loaded and unloaded trucks at warehouse location.

Education

Some College (No Degree) - Political Science

University of Texas

I. H. Kempner High School

Skills

  • Critical thinking
  • Adaptable
  • Analytical Skills
  • Work well with others and independently
  • Eager to grow, learn, and absorb knowledge
  • Relationship Building
  • Industry Expertise
  • Documenting information
  • Regulatory Compliance
  • Policy Knowledge
  • Licensed Insurance Agent
  • Problem-solving aptitude

Certification

  • Licensed insurance adjustor all lines in the State of Texas
  • Non-resident adjuster property and casualty in the states of New Mexico, Oklahoma, and Wyoming

Awards

  • GEICO Certificate of Excellence Achievement January 2023- June 2023 Finished in the top 2% of ICS employees during this period.
  • GEICO The Director's Club August 2023

Timeline

Insurance Claims Agent/ GEICO ICS Specialist

GEICO
06.2022 - 06.2024

Reliant Energy Sales Account Manager

Premier Marketing Concepts
06.2020 - 06.2022

Pest Control Technician

ENVIROSMART Multifamily Pest Solutions
05.2019 - 06.2020

Pest Control Technician

Academic Pest Control
03.2017 - 04.2019

Rug Salesman

Home collection contracted by Gallery Furniture
11.2016 - 03.2017

Package Loader and Unloader

UPS
03.2016 - 06.2016

Rug Salesman

Home Collection contracted by Gallery Furniture
06.2015 - 07.2016

Some College (No Degree) - Political Science

University of Texas

I. H. Kempner High School

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Stephen Franco