Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Awards
References
Timeline
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Stephen Franco

Sugar Land,Texas

Summary

Experienced Claims Adjuster with a solid background in auto liability adjusting and comprehensive customer service. Licensed in Texas, Oklahoma, Wyoming, and New Mexico, with proven expertise in navigating complex claims and delivering exceptional service across multiple industries. Recognized for critical thinking, problem-solving, and the ability to manage claims efficiently while maintaining high customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Insurance Claims Agent / ICS Specialist

GEICO
06.2022 - 06.2024
  • Managed auto insurance claims across multiple states, with a focus on liability determination and resolution.
  • Collaborated with underwriting and investigation units to resolve complex claims, ensuring regulatory compliance and policy adherence.
  • Consistently ranked in the top 2% of ICS employees for excellence in claims management and customer service.
  • Licensed in Texas, New Mexico, oklahoma, and Wyoming

Sales Account Manager

Tier One Consulting Through Cydcor
06.2020 - 06.2022
  • Led customer acquisition and retention efforts, delivering personalized service to ensure customer satisfaction
  • Trained and mentored new sales representatives, enhancing team efficiency and performance
  • Conducted interviews and selected candidates, contributing to a high-performing sales team.
  • Maintained high standards of customer service by answering pricing, availability, use and credit questions accurately.

Pest Control Technician

ENVIROSMART Multifamily Pest Solutions
05.2019 - 06.2020
  • Provided tailored pest control solutions, focusing on customer needs and maintaining strong client relationships
  • Developed detailed reports on pest issues, offering preventive advice to clients.

Pest Control Technician

Academic Pest Control
03.2017 - 05.2020
  • Educated and advised customers on preventive measures to reduce pest infestations.
  • Maintained high levels of customer service ensuring client's were satisfied with service.
  • Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
  • Applied pesticides to inside and outside of structures utilizing company protocols.


Rug Sales Professional

Home Collection (Gallery Furniture)
05.2014 - 03.2017
  • Achieved top sales performance by understanding customer needs and delivering excellent service
  • Top performer consistently producing $7,000 a week in revenue

Education

Political Science -

University of Texas
Arlington, TX

I. H. Kempner High School
Sugar Land, TX

Skills

  • Auto Liability Adjusting: Extensive experience in handling multi-state auto claims, including liability determination and coverage analysis
  • Customer Service Excellence: Strong track record of delivering top-tier service across all roles
  • Regulatory Compliance: Deep understanding of state-specific insurance regulations and policies
  • Problem-Solving: Proven ability to assess complex situations and implement effective solutions
  • Team Collaboration: Skilled in working both independently and as part of a team to resolve multi-level complex situations

Accomplishments

  • Certificate of Excellence GEICO Jan 2023- Jun 2023 Performed in the top 2% of GEICO ICS associates
  • The Director's Club GEICO Aug 2023


Certification

Licensed Insurance Adjuster (All Lines), Texas 286922

Non-Resident Adjuster (Property and Casualty),

New Mexico 20399263, Oklahoma 3002061515, Wyoming 522244

Awards

  • GEICO Certificate of Excellence Achievement (01/01/23 - 06/01/23)
  • GEICO The Director's Club (08/01/23)

References

References Available Upon Request

Timeline

Insurance Claims Agent / ICS Specialist

GEICO
06.2022 - 06.2024

Sales Account Manager

Tier One Consulting Through Cydcor
06.2020 - 06.2022

Pest Control Technician

ENVIROSMART Multifamily Pest Solutions
05.2019 - 06.2020

Pest Control Technician

Academic Pest Control
03.2017 - 05.2020

Rug Sales Professional

Home Collection (Gallery Furniture)
05.2014 - 03.2017

Political Science -

University of Texas

I. H. Kempner High School

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Stephen Franco