Marjelyn Fernandez
Bronx,NY
Summary
Dedicated Personal Banker with experience across multiple financial institutions, combining strong relationship-building skills with a solid background in sales and daily operations. I focus on creating a welcoming, personalized experience for every client while consistently supporting team goals and branch performance. Looking to leverage my operational background and commitment to exceptional client service to support organizational goals.
Overview
8
8
years of professional experience
Work History
Personal Banker with NMLS registration
CITI BANK
08.2025 - Current
- Deepen existing relationships and acquire new customers through proactive outreach and in-branch service.
- Promote and sell bank products and services, such as credit cards, loans, and, if registered, investment products.
- Assist customers with transactions while educating them on digital banking tools, ATMs, and self-service options.
- Adhere to all regulatory requirements (SAFE Act) and internal policies to minimize risk.
- Work with teller teams and other partners to provide holistic service.
- Assist in strategies to grow the small business client and implement appropriate sales plans to target Book of Business customers.
Relationship Manager & Business Owner specialist - Senior Banker
BANK OF AMERICA
01.2022 - 01.2025
- Communicate effectively and confidently, and is comfortable engaging all clients.
- Apply strong critical thinking and problem-solving skills to meet clients needs and maximize financial goals.
- Execute knowledge on small business products and services, including credit / lending solutions.
- Collaborate effectively with partners to build and nurture strong relationships with clients.
- Provide 55% increase in partnership referrals (Merchant and ADP) over the last three quarters.
- Applying operational excellence, utilizing inventory management and resource utilization.
Relationship Banker
BANK OF AMERICA
01.2021 - 01.2022
- Ability to help clients expand their business productivity through overall business consulting.
- Applied operational excellence by streamlining daily banking processes, ensuring accuracy, efficiency, and compliance.
- Showing confidence in identifying solutions for helping new and existing clients (consumer and small business) based on financial goals and needs.
- Community business outreach to help smooth operation through different business services.
- Educating clients on how to conduct simple banking transactions through self-service technologies.
Shift supervisor
PLS CHECK CASHERS
01.2019 - 01.2021
- Maintain exemplary customer service and establishing special business relationships with customers.
- Assist the Store Manager in implementing strategies to help meet store goals and objectives.
- Establishing a strong customer service/selling culture to maximize sales.
- Working as a Customer Service Representative and supervising CSR activities in the absence of the Store Manager.
- Processing, maintenance of cash drawers, and cash handling procedures.
- Marketing within the community to increase market share and store revenue.
- Utilizing cash flow management and applying operational efficiency.
Customer service representative
PLS CHECK CASHERS
01.2018 - 01.2019
- Handle cash drawers and Count money before and after shift to assure that money was handled correctly.
- Cash checks, Pay bills, issue money orders and assist customers by Western Union services.
- Receive payments with Cash, Credit/Debit cards and checks, Issue receipts and refunds.
- Interact with customers to provide them with information to address inquiries.
- Use marketing strategies to help store flow run smoothly.
Education
Trade school program - Executive assistant
CAREERSTEP
New York, NY01.2022
Skills
- Computer proficiency: Microsoft word, Excel and PowerPoint
- Excellent customer service and communication skills
- Flexible to complete tasks independently and as a team
- Maintenance and organization skills
- Operational efficiency
- Leadership experience
Recognitions
Multiple client experience awards, Multiple associate of the month awards
Languages
Spanish
Native or Bilingual
Timeline
Personal Banker with NMLS registration
CITI BANK
08.2025 - Current
Relationship Manager & Business Owner specialist - Senior Banker
BANK OF AMERICA
01.2022 - 01.2025
Relationship Banker
BANK OF AMERICA
01.2021 - 01.2022
Shift supervisor
PLS CHECK CASHERS
01.2019 - 01.2021
Customer service representative
PLS CHECK CASHERS
01.2018 - 01.2019
Trade school program - Executive assistant
CAREERSTEP