ANNA LUKE
Flowood,MS
Summary
Enthusiastic client services professional with over ten years of experience in customer support and problem-solving. Proven ability to build strong client relationships, resolve issues efficiently, and maintain high standards of customer satisfaction. Technologically adept, organized, and motivated to contribute to company success.
Overview
11
11
years of professional experience
Work History
Personal Banker II
Cadence Bank
Flowood, MS
08.2024 - Current
- Guided customers through financial options, ensuring informed decision-making
- Recommended suitable banking services by assessing customer needs and preferences
- Collaborated with branch team members to provide high levels of customer service and operational efficiency
Teller
Cadence Bank
Jackson, MS
07.2023 - 08.2024
- Delivered exceptional customer service while processing financial transactions
- Maintained up-to-date knowledge of bank policies, products, and procedures
- Identified opportunities to refer customers to other bank services for additional support
Teller
BankFirst
Madison, MS
12.2022 - 07.2023
- Built client relationships through professional, personalized interactions
- Performed teller functions including cash handling, operating money counters, and ATM maintenance
- Provided backup teller support during peak times and assisted with branch operations
Customer Service Representative
Citizens National Bank
Philadelphia, MS
01.2017 - 05.2021
- Handled transactional, operational, and customer support tasks based on product and policy knowledge
- Identified customer financial needs and recommended appropriate products
- Delivered service aligned with regulatory standards while safeguarding customer information
Retail Sales Associate
Pool and Spa Depot
Brentwood, TN
12.2013 - 01.2017
- Assisted customers in selecting products and provided personalized recommendations
- Managed pricing, invoicing, and payment processing
- Maintained records and supported store management operations
Education
Bachelor of Science - Entertainment Industry: Management
University of Southern Mississippi
Hattiesburg, MSSkills
- Creative Problem Solving
- Interpersonal Communication
- Verbal and Written Communication
- Time Management
- Task Prioritization and Organization
- Transaction Accuracy and Efficiency
- Leadership and Team Collaboration
- Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
- Computer Literacy and Technical Adaptability
- Fast Learner with Technological Proficiency
- Balanced and Versatile Skill Set
References
Available upon request.
Timeline
Personal Banker II
Cadence Bank
08.2024 - Current
Teller
Cadence Bank
07.2023 - 08.2024
Teller
BankFirst
12.2022 - 07.2023
Customer Service Representative
Citizens National Bank
01.2017 - 05.2021
Retail Sales Associate
Pool and Spa Depot
12.2013 - 01.2017
Bachelor of Science - Entertainment Industry: Management
University of Southern Mississippi