Henry Nguyen
Personal Banker
Houston,TX
Summary
Organized financial professional aiming to fulfill Personal Banker role within dynamic team. Driven to bring value through extended knowledge of financial products, services and branch operations.
Overview
12
12
years of professional experience
Work History
Personal Banker II
Icon Bank, Bancorp South, Cadence Bank
09.2017 - Current
- Spearheaded efforts to drive process enhancements that led to improved teller accuracy rates over time.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Contributed to a positive work environment, fostering teamwork among colleagues to enhance productivity levels.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Supported managers in implementing operational improvements that increased efficiency across the branch network.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Head Teller
Comerica Bank
04.2012 - 05.2017
- Coordinated workflow among tellers, assigning tasks and monitoring performance for optimal efficiency during peak hours.
- Strengthened client relationships through exceptional service and proactive identification of financial needs.
- Oversaw currency shipments and deposits while adhering to strict safety guidelines.
- Contributed to the achievement of branch sales goals by identifying opportunities for additional product offerings based on customer needs.
- Served as a trusted resource for colleagues on complex transactions or challenging customer situations.
- Balanced cash drawers consistently at end-of-day without discrepancies, ensuring accuracy in all transactions processed throughout the day.
- Reduced errors in transactions with vigilant attention to detail and adherence to banking regulations.
- Assisted customers with account inquiries, resolving issues promptly to ensure satisfaction.
- Mentored junior tellers, fostering professional development and growth within the team.
- Replenished ATM funds in empty canisters prior to validation process.
- Mentored newly hired team members on appropriate responses to patron questions.
Education
Physical Therapy
Blinn College
Brenham, TXHigh School Diploma -
Jersey Village High School
Houston, TX06.2000
Skills
Customer Service
undefinedBasic life support provider (CPR)
I am trained to do CPR.
Timeline
Personal Banker II
Icon Bank, Bancorp South, Cadence Bank
09.2017 - Current
Head Teller
Comerica Bank
04.2012 - 05.2017
Physical Therapy
Blinn College
High School Diploma -
Jersey Village High School
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